PHOENIX HEALTH KARE

Social Care Org · Yorkshire & Humberside

Overall Rating
Requires Improvement Last inspected 14 August 2023
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

3 must-do actions
1 should-do action

Must-Do Actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Effective
Consent was not recorded, mental capacity had not been assessed and best interests decisions were not documented.
Regulation 11 HSCA RA Regulations 2014 Need for consent
Consent was not recorded, mental capacity had not been assessed and best interests decisions were not documented.
Must Do
Safe
Robust systems were not in place to ensure the safe management of medicines. We were not assured people received their medicines as prescribed.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
Robust systems were not in place to ensure the safe management of medicines. We were not assured people received their medicines as prescribed.
Must Do
Well-led
Robust governance systems were not evident. Contemporaneous care records had not been maintained.
Regulation 17 HSCA RA Regulations 2014 Good governance
Robust governance systems were not evident. Contemporaneous care records had not been maintained.

Should-Do Actions (1)

Recommended improvements to enhance service quality.

Should Do
Well-led
The provider refers to current CQC guidance about meeting their reporting responsibilities.
Location Details
CQC ID: 1-11052411153
Local Authority: Leeds
Region: Yorkshire & Humberside
Inspection Report
Type: Comprehensive inspection
Date: 14 August 2023
Rating: Requires Improvement
Actions: 3 must-do , 1 should-do
AI-extracted 17 Feb 2026