Oaklands Care Home

Social Care Org · South East

Overall Rating
Inadequate Last inspected 15 September 2017
Domain Ratings
Safe
Inadequate
Effective
Requires Improvement
Caring
Inadequate
Responsive
Inadequate
Well-led
Inadequate

View Full CQC Report

9 must-do actions

Must-Do Actions (9)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
The provider must ensure there are sufficient numbers of suitably skilled and experienced staff deployed at all times.
Regulation 18 (Staffing)
The registered provider had failed to ensure there were sufficient numbers of suitably skilled and experienced staff deployed at all times. This was a continuing breach of Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Safe
The provider must ensure medicines are managed in a way which ensures people receive them in a safe and effective manner with regard for the risks associated with them.
Regulation 12 (Safe care and treatment)
Medicines were not managed in a way which ensured people received them in a safe and effective manner with regard for the risks associated with them. This was a repeated breach of Regulation 12 of the health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Safe
The provider must ensure the risks associated with people's care are identified and actions are taken to mitigate these.
Regulation 12 (Safe care and treatment)
The risks associated with people's care had not always been identified and actions taken to mitigate these. This was a breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations.
Must Do
Safe
The provider must ensure staff have awareness and recognition of potential abuse and neglect in the home.
Regulation 13 (Safeguarding service users from abuse and improper treatment)
The lack of awareness and recognition by staff of potential abuse and neglect in the home was a breach of Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Effective
The provider must ensure effective supervision and training for staff so that people receive care from staff who have the right skills and competencies to meet their needs effectively.
Regulation 18 (Staffing)
The lack of effective supervision and training for staff meant we were not assured people received care from staff who had the right skills and competencies to meet their needs effectively. This was a breach of Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Caring
The provider must ensure people are afforded dignity and respect by staff.
Regulation 10 (Dignity and respect)
The lack of dignity and respect afforded to people by some staff was a breach of Regulation 10 of the Health and Social are Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Responsive
The provider must ensure people are not at risk of social isolation due to the lack of activities and meaningful interactions available to them.
Regulation 9 (Person-centred care)
People were at risk of social isolation due to the lack of activities and meaningful interactions available to them. This was a repeated breach of Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Responsive
The provider must ensure people receive personalised care that is responsive to their needs.
Regulation 9 (Person-centred care)
The lack of personalised care people that received which was not always responsive to their needs was a breach of Regulation 9 of the Health and Social care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Well-led
The provider must ensure consistent and effective leadership, good record keeping and good governance in the service.
Regulation 17 (Good governance)
The lack of consistent and effective leadership, poor record keeping and poor governance in the service was a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Good Governance.

Previous Inspection (29 September 2016)

Rating: Requires Improvement Type: Inspection report Actions: 5 must-do
1 resolved 4 repeated
Location Details
CQC ID: 1-110902061
Local Authority: Hampshire
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 15 September 2017
Rating: Inadequate
Actions: 9 must-do
AI-extracted 17 Feb 2026