Grosvenor Hall

Social Care Org · Yorkshire & Humberside

Overall Rating
Inadequate Last inspected 12 June 2020
Domain Ratings
Safe
Inadequate
Effective
Good
Caring
Good
Responsive
Good
Well-led
Inadequate

View Full CQC Report

6 must-do actions

Must-Do Actions (6)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Responsive
The provider failed to ensure the care and treatment was appropriate, met people's need and reflected people's preferences
Regulation 9 HSCA RA Regulations 2014 Person-centred care
The provider failed to ensure the care and treatment was appropriate, met people's need and reflected people's preferences
Must Do
Safe
The provider failed to assess the risks to the health and safety of people and do all that is reasonably practicable to mitigate any risks. They also failed to ensure the proper and safe management of medicines.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
The provider failed to assess the risks to the health and safety of people and do all that is reasonably practicable to mitigate any risks. They also failed to ensure the proper and safe management of medicines.
Must Do
Safe
The provider failed to establish and operate systems and processes effectively to prevent abuse of service users and they failed to investigate and report any allegations of abuse
Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
The provider failed to establish and operate systems and processes effectively to prevent abuse of service users and they failed to investigate and report any allegations of abuse
Must Do
Safe
The provider failed to ensure people's nutritional and hydration needs were being met, monitored and recorded.
Regulation 14 HSCA RA Regulations 2014 Meeting nutritional and hydration needs
The provider failed to ensure people's nutritional and hydration needs were being met, monitored and recorded.
Must Do
Well-led
Inadequate systems and processes to assess, monitor and improve the service meant that lessons failed to be learnt. The provider had failed to reduce or remove risks where possible which had a negative impact on people using the service.
Regulation 17 HSCA RA Regulations 2014 Good governance
Inadequate systems and processes to assess, monitor and improve the service meant that lessons failed to be learnt. The provider had failed to reduce or remove risks where possible which had a negative impact on people using the service.
Must Do
Safe
The provider failed to deploy a sufficient number of suitably qualified, competent, skilled and experienced staff
Regulation 18 HSCA RA Regulations 2014 Staffing
The provider failed to deploy a sufficient number of suitably qualified, competent, skilled and experienced staff

Previous Inspection (19 October 2019)

Rating: Requires Improvement Type: Comprehensive inspection Actions: 2 should-do
2 repeated
Location Details
CQC ID: 1-110951415
Local Authority: North Yorkshire
Region: Yorkshire & Humberside
Inspection Report
Type: Focused inspection
Date: 12 June 2020
Rating: Inadequate
Actions: 6 must-do
AI-extracted 17 Feb 2026