Walnut Villa

Social Care Org · West Midlands

Overall Rating
Inadequate Last inspected 7 June 2019
Domain Ratings
Safe
Inadequate
Effective
Inadequate
Caring
Inadequate
Responsive
Inadequate
Well-led
Inadequate

View Full CQC Report

8 must-do actions

Must-Do Actions (8)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Well-led
The provider was unable to evidence that there was a registered manager in post for the day to day carrying on of the regulated activity.
Regulation 14 Registration Regulations 2009 Notifications – notices of absence
The provider was unable to evidence that there was a registered manager in post for the day to day carrying on of the regulated activity.
Must Do
Well-led
The provider did not inform the Commission of an accident that had occurred in the home where the person required medical intervention.
Regulation 18 Registration Regulations 2009 Notifications of other incidents
The provider did not inform the Commission of an accident that had occurred in the home where the person required medical intervention.
Must Do
Effective
People were not involved in meetings relating to their care assessment so were at risk of not receiving a service specific to their needs.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
People were not involved in meetings relating to their care assessment so were at risk of not receiving a service specific to their needs.
Must Do
Effective
People were not given the opportunity to make decisions about the care and support they received. The provider was unable to demonstrate that people who made decisions on people's behalf had power of attorney.
Regulation 11 HSCA RA Regulations 2014 Need for consent
People were not given the opportunity to make decisions about the care and support they received. The provider was unable to demonstrate that people who made decisions on people's behalf had power of attorney.
Must Do
Safe
The provider had not taken any action to assess or mitigate the risk to people. People did not always receive their medicines as prescribed which placed their health at risk.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
The provider had not taken any action to assess or mitigate the risk to people. People did not always receive their medicines as prescribed which placed their health at risk.
Must Do
Safe
People were not protected from abuse because staff did not have the skills to recognise abuse or to safeguard them from this.
Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
People were not protected from abuse because staff did not have the skills to recognise abuse or to safeguard them from this.
Must Do
Well-led
The provider did not have systems in place to assess, monitor or improve the quality and safety of the service provided to people.
Regulation 17 HSCA RA Regulations 2014 Good governance
The provider did not have systems in place to assess, monitor or improve the quality and safety of the service provided to people.
Must Do
Safe
People were at risk of their needs not being met because there were insufficient staff provided and at times staff were not present in the home. Staff did not always have the relevant skills to meet people's care needs safely. New staff were not supported in their role which, placed people at risk of inadequate care and support.
Regulation 18 HSCA RA Regulations 2014 Staffing
People were at risk of their needs not being met because there were insufficient staff provided and at times staff were not present in the home. Staff did not always have the relevant skills to meet people's care needs safely. New staff were not supported in their role which, placed …

Previous Inspection (21 June 2016)

Rating: Good Type: Comprehensive inspection Actions: None
Location Details
CQC ID: 1-111005199
Local Authority: Telford and Wrekin
Region: West Midlands
Inspection Report
Type: Comprehensive inspection
Date: 7 June 2019
Rating: Inadequate
Actions: 8 must-do
AI-extracted 17 Feb 2026