Heatherdene Residential Care Home

Social Care Org · West Midlands

Overall Rating
Requires Improvement Last inspected 3 March 2020
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

4 must-do actions

Must-Do Actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
Environmental risks were not always considered which placed people at the risk of harm. People were not protected from the risks associated with the management and administration of medicines.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
Environmental risks were not always considered which placed people at the risk of harm. People were not protected from the risks associated with the management and administration of medicines.
Must Do
Well-led
Systems to monitor the quality and safety of the service provided had systematically failed to identify shortfalls or drive improvements.
Regulation 17 HSCA RA Regulations 2014 Good governance
Systems to monitor the quality and safety of the service provided had systematically failed to identify shortfalls or drive improvements.
Must Do
Safe
The provider had failed to ensure that robust staff recruitment procedures were followed to ensure only fit and proper persons were employed.
Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
The provider had failed to ensure that robust staff recruitment procedures were followed to ensure only fit and proper persons were employed.
Must Do
Effective
The provider had failed to ensure that staff received the required training to meet the needs of the people they supported.
Regulation 18 HSCA RA Regulations 2014 Staffing
The provider had failed to ensure that staff received the required training to meet the needs of the people they supported.
Location Details
CQC ID: 1-111008719
Local Authority: Shropshire
Region: West Midlands
Inspection Report
Type: Comprehensive inspection
Date: 3 March 2020
Rating: Requires Improvement
Actions: 4 must-do
AI-extracted 17 Feb 2026