Quality Care Management Limited

Social Care Org · South East

Overall Rating
Inadequate Last inspected 13 May 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Inadequate
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

5 must-do actions
2 should-do actions

Must-Do Actions (5)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Caring
The registered person must ensure people are treated with dignity and respect and ensure people's privacy, dignity and independence is maintained.
Regulation 10 HSCA RA Regulations 2014 Dignity and respect
The registered person has failed to ensure people were treated with dignity and respect and ensure people's privacy, dignity and independence was maintained.
Must Do
Effective
The registered provider must ensure the Mental Capacity Act 2005 and associated code of practice is followed on all occasions where a person lacks mental capacity to make an informed decision.
Regulation 11 HSCA RA Regulations 2014 Need for consent
The registered provider has failure to ensure the Mental Capacity Act 2005 and associated code of practice is followed on all occasions where a person lacks mental capacity to make an informed decision.
Must Do
Safe
The registered provider must ensure the safe management of medicines, that infection and prevention control measures are effectively managed and that risks to people and environmental risks are effectively managed.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
The registered provider has placed people at risk due to a failure to ensure the safe management of medicines, that infection and prevention control measures were effectively managed and a failure to ensure risks to people and environmental risks were effectively managed.
Must Do
Well-led
The registered provider must ensure processes are in place to assess, monitor and improve quality and safety of the service.
Regulation 17 HSCA RA Regulations 2014 Good governance
The registered provider has failed to ensure processes are in place to assess, monitor and improve quality and safety of the service.
Must Do
Effective
The registered provider must ensure all staff have the necessary training, knowledge and skills to safely meet people's needs.
Regulation 18 HSCA RA Regulations 2014 Staffing
The registered provider has failed to ensure all staff have the necessary training, knowledge and skills to safely meet people's needs.

Should-Do Actions (2)

Recommended improvements to enhance service quality.

Should Do
Effective
The provider should review mealtime arrangements to ensure that this is always a positive experience for people and that they receive the support required in an unrushed, caring and dignified way.
Should Do
Responsive
The provider should seek current guidance, review the arrangements in place to ensure people are always supported to avoid social isolation, follow interests and take part in activities that are socially and culturally relevant to them and update their practice.

Previous Inspection (24 October 2020)

Rating: Requires Improvement Type: Focused inspection Actions: 1 should-do
1 resolved
Location Details
CQC ID: 1-111198149
Local Authority: Portsmouth
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 13 May 2022
Rating: Inadequate
Actions: 5 must-do , 2 should-do
AI-extracted 17 Feb 2026