Newland House

Social Care Org · North East

Overall Rating
Requires Improvement Last inspected 2 August 2018
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

11 must-do actions
3 should-do actions

Must-Do Actions (11)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Responsive
People were not receiving care which was person-centred or reflected personal preferences.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
People were not receiving care which was person-centred or reflected personal preferences. Regulation 9(1)
Must Do
Responsive
People's individual needs were not being met in relation to the provision of activities and social stimulation.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
People's individual needs were not being met in relation to the provision of activities and social stimulation. Regulation 9(3)(b)
Must Do
Caring
People were not treated with dignity and respect at all times.
Regulation 10 HSCA RA Regulations 2014 Dignity and respect
People were not treated with dignity and respect at all times. Regulation 10(1)
Must Do
Safe
Risks were not being appropriately assessed and staff did not have all necessary information to mitigate risk.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
Risks were not being appropriately assessed and staff did not have all necessary information to mitigate risk. Regulation 12(2)(a)(b)
Must Do
Safe
There were not adequate systems in place for medicines management. As a result people's medicines were not always administered correctly.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
There were not adequate systems in place for medicines management. As a result people's medicines were not always administered correctly. Regulation 12(2)(b)(g)
Must Do
Effective
People's nutritional and hydration intake was not being accurately monitored to reduce risk of dehydration or weight loss. Appropriate action was not taken when people were found to be losing weight.
Regulation 14 HSCA RA Regulations 2014 Meeting nutritional and hydration needs
People's nutritional and hydration intake was not being accurately monitored to reduce risk of dehydration or weight loss. Appropriate action was not taken when people were found to be losing weight. Regulation 14(4)(a)
Must Do
Effective
People were not always provided with adequate support and encouragement to eat their meals.
Regulation 14 HSCA RA Regulations 2014 Meeting nutritional and hydration needs
People were not always provided with adequate support and encouragement to eat their meals. Regulation 14(4)(d)
Must Do
Well-led
There was no effective system of audits in place. This lack of management oversight meant issues we identified had not been picked up by the provider.
Regulation 17 HSCA RA Regulations 2014 Good governance
There was no effective system of audits in place. This lack of management oversight meant issues we identified had not been picked up by the provider. Regulation 17(2)(a)
Must Do
Well-led
Records relating to the care and treatment of people using the service were not complete, accurate or up to date.
Regulation 17 HSCA RA Regulations 2014 Good governance
Records relating to the care and treatment of people using the service were not complete, accurate or up to date. Regulation 17(2)(c)
Must Do
Safe
The provider did not ensure sufficient numbers of suitably qualified staff were deployed to fully meet people's care needs. This had impacted on staff's ability to provide care in line with the fundamental standards of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation 18 HSCA RA Regulations 2014 Staffing
The provider did not ensure sufficient numbers of suitably qualified staff were deployed to fully meet people's care needs. This had impacted on staff's ability to provide care in line with the fundamental standards of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Regulation 18(1)
Must Do
Well-led
The provider did not have a system in place to accurately determine the number of staff required.
Regulation 18 HSCA RA Regulations 2014 Staffing
The provider did not have a system in place to accurately determine the number of staff required. Regulation 18(2)(a)

Should-Do Actions (3)

Recommended improvements to enhance service quality.

Should Do
Effective
We recommend that the provider ensures staff have access to additional training to meet the specific needs of people living at Newland House.
Should Do
Effective
We recommend the provider consults current best practice guidelines on providing a stimulating environment for people living with dementia.
Should Do
Well-led
We recommend the registered manager and provider familiarise themselves with the circumstances when they need to make notifications to CQC by consulting the relevant regulations.
Location Details
CQC ID: 1-111221395
Local Authority: Stockton-on-Tees
Region: North East
Inspection Report
Type: Comprehensive inspection
Date: 2 August 2018
Rating: Requires Improvement
Actions: 11 must-do , 3 should-do
AI-extracted 17 Feb 2026