Kingsleigh Residential

Social Care Org · South West

Overall Rating
Inadequate Last inspected 16 December 2022
Domain Ratings
Safe
Inadequate
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

9 must-do actions

Must-Do Actions (9)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Effective
The provider had to ensure consent to care followed legislation.
Regulation 11 HSCA RA Regulations 2014 Need for consent
The provider had to ensure consent to care followed legislation.
Must Do
Well-led
The provider had failed to ensure correct information was given to people when something had gone wrong.
Regulation 20 HSCA RA Regulations 2014 Duty of candour
The provider had failed to ensure correct information was given to people when something had gone wrong.
Must Do
Well-led
The provider had failed to ensure the registered manager had the necessary skills, competence and experience to manage the regulated activity.
Regulation 7 HSCA RA Regulations 2014 Requirements relating to registered managers
The provider had failed to ensure the registered manager had the necessary skills, competence and experience to manage the regulated activity.
Must Do
Safe
The provider had failed to ensure that people had sufficient risk management plans in place in place to provide safe care and support. The provider had not ensured the safe management of medicines.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
The provider had failed to ensure that people had sufficient risk management plans in place in place to provide safe care and support. The provider had not ensured the safe management of medicines.
Must Do
Safe
The provider had failed to ensure people were protected from abuse and neglect.
Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
The provider had failed to ensure people were protected from abuse and neglect.
Must Do
Responsive
The provider had failed to establish and operate effective systems to identify and learn from complaints.
Regulation 16 HSCA RA Regulations 2014 Receiving and acting on complaints
The provider had failed to establish and operate effective systems to identify and learn from complaints.
Must Do
Well-led
The provider failed to operate effective systems to monitor the safety and quality of the service.
Regulation 17 HSCA RA Regulations 2014 Good governance
The provider failed to operate effective systems to monitor the safety and quality of the service.
Must Do
Safe
The provider had failed to operate recruitment procedures which ensured fit and proper persons were employed.
Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
The provider had failed to operate recruitment procedures which ensured fit and proper persons were employed.
Must Do
Effective
The provider had failed to ensure people were supported by staff were competent and skilled and well supported.
Regulation 18 HSCA RA Regulations 2014 Staffing
The provider had failed to ensure people were supported by staff were competent and skilled and well supported.

Previous Inspection (2 September 2022)

Rating: Requires Improvement Type: Inspection report Actions: 3 must-do , 2 should-do
1 resolved 4 repeated
Location Details
CQC ID: 1-111228349
Local Authority: Somerset
Region: South West
Inspection Report
Type: Comprehensive inspection
Date: 16 December 2022
Rating: Inadequate
Actions: 9 must-do
AI-extracted 17 Feb 2026