Reside at Southwood

Social Care Org · South West

Overall Rating
Inadequate Last inspected 11 May 2018
Domain Ratings
Safe
Inadequate
Effective
Inadequate
Caring
Inadequate
Responsive
Inadequate
Well-led
Inadequate

View Full CQC Report

12 must-do actions
2 should-do actions

Must-Do Actions (12)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Responsive
Proper steps had not been taken to ensure that people receive appropriate person-centred care and treatment that is based on an assessment of their needs and preferences.
Regulation 9 (Person-centred care)
Proper steps had not been taken to ensure that people receive appropriate person-centred care and treatment that is based on an assessment of their needs and preferences.
Must Do
Caring
People's dignity was not promoted and protected and people's choices and decisions were not respected.
Regulation 10 (Dignity and respect)
People's dignity was not promoted and protected and people's choices and decisions were not respected.
Must Do
Effective
Suitable arrangements were not in place for acting in accordance with the Mental Capacity Act 2005.
Regulation 11 (Need for consent)
Suitable arrangements were not in place for acting in accordance with the Mental Capacity Act 2005.
Must Do
Effective
The service had not acted in accordance with the requirements of the Deprivation of Liberty Safeguards.
Regulation 13 (Safeguarding service users from abuse and improper treatment)
The service had not acted in accordance with the requirements of the Deprivation of Liberty Safeguards.
Must Do
Safe
People were not protected against the risks associated with the unsafe recruitment of staff.
Regulation 19 (Fit and proper persons employed)
People were not protected against the risks associated with the unsafe recruitment of staff.
Must Do
Safe
The provider must ensure that risks to the health and safety of people are assessed and steps to mitigate the risks are taken, that the premises and equipment is safe to use and is used in a safe way, that suitable equipment to meet people's needs is provided and steps are taken to assess the risk of, prevent, detect and control the spread of infections.
Regulation 12 (Safe care and treatment)
the provider had not ensured that risks to the health and safety of people had not been assessed and steps to mitigate the risks had not been taken, that the premises and equipment is safe to use and was used in a safe way, that suitable equipment to meet people's …
Must Do
Safe
The provider must ensure that there are suitable numbers of staff on duty to meet people's needs.
Regulation 18 (Staffing)
the provider had not ensured that there were suitable numbers of staff on duty to meet people's needs.
Must Do
Safe
The provider must ensure that people are protected against the risks associated with the unsafe management and use of medicines.
Regulation 12 (Safe care and treatment)
people were not protected against the risks associated with the unsafe management and use of medicines.
Must Do
Effective
The provider must ensure that staff are supported with regular training and supervision.
Regulation 18 (Staffing)
staff were not supported with regular training and supervision.
Must Do
Effective
The provider must ensure that people's nutrition and hydration needs are met.
Regulation 12 (Safe care and treatment)
people's nutrition and hydration needs were not being met.
Must Do
Well-led
The provider must ensure that effective systems and processes are established to assess, monitor and drive improvement in the quality and safety of services provided and that accurate records are maintained.
Regulation 17 (Good governance)
effective systems and processes had not been established to assess, monitor and drive improvement in the quality and safety of services provided and because accurate records were not maintained.
Must Do
Well-led
The registered persons must notify CQC of all incidents.
Regulation 18 (Care Quality Commission (Registration) Regulations 2009)
the registered persons had not notified us of all incidents.

Should-Do Actions (2)

Recommended improvements to enhance service quality.

Should Do
Effective
We recommend that action is taken to review the accommodation with regard to best practice guidance about creating dementia friendly environments.
Should Do
Responsive
We recommend the provider ensures a full audit trail is followed in accordance with the provider's complaint policy.

Previous Inspection (11 May 2018)

Rating: Inadequate Type: Comprehensive inspection Actions: 10 must-do , 2 should-do
12 repeated
Location Details
CQC ID: 1-111247473
Local Authority: Bournemouth, Christchurch and Poole
Region: South West
Inspection Report
Type: Comprehensive inspection
Date: 16 May 2018
Rating: Inadequate
Actions: 12 must-do , 2 should-do
AI-extracted 17 Feb 2026