Talbot House

Social Care Org · East

Overall Rating
Requires Improvement Last inspected 18 November 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

4 must-do actions
2 should-do actions

Must-Do Actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Responsive
The provider must ensure that people's preferences are fully explored and recorded in relation to goals, needs and end of life wishes.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
The provider had failed to ensure that people's preferences had been fully explored and recorded in relation to goals, needs and end of life wishes.
Must Do
Safe
The provider must ensure risks to people are fully assessed and clear guidance for staff is implemented. Medicines must be safely managed and administered to people.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
Risks to people had not been fully assessed and clear guidance for staff had not been implemented. Medicines were not being safely managed or administered to people.
Must Do
Well-led
The provider must ensure there are systems in place to help them identify concerns in relation to safe and proper care and wellbeing of people, staff skill, understanding and support and poor and inconsistent record keeping.
Regulation 17 HSCA RA Regulations 2014 Good governance
The provider had failed to ensure there were systems in place to help them identify concerns found during this inspection in relation to safe and proper care and wellbeing of people, staff skill, understanding and support and poor and inconsistent record keeping.
Must Do
Effective
The provider must provide sufficient training and support to enable staff to carry out their duties and ensure there are sufficient numbers of suitably trained, skilled and experienced staff on shift to meet people's needs.
Regulation 18 HSCA RA Regulations 2014 Staffing
The provider had failed to provide sufficient training and support to enable staff to carry out their duties as well as failing to ensure there were sufficient numbers of suitability trained, skilled and experienced staff on shift to meet people's needs

Should-Do Actions (2)

Recommended improvements to enhance service quality.

Should Do
Safe
Staff would benefit from additional training in understanding what various forms of abuse look like in order to be able to identify concerns.
Should Do
Effective
Further improvements could be made to provide fresh food and less reliance on ready meals to enable people to make personalised choices about their meals.
Location Details
CQC ID: 1-11129934820
Local Authority: Luton
Region: East
Inspection Report
Type: Inspection report
Date: 18 November 2022
Rating: Requires Improvement
Actions: 4 must-do , 2 should-do
AI-extracted 17 Feb 2026