Haisthorpe House

People who uses services were not protected against the risk of receiving care or treatment that was inappropriate or unsafe.

People who use the service did not always have their dignity and independence assured because the provider had not made suitable arrangements to treat people with consideration and respect.

The consent of people who used the service was not always sought.

People who used the service were not protected against the risk of exposure to healthcare associated infections because the provider did not operate a system to assess the risk and prevent, detect and control the spread of infection. The provider did not maintain appropriate standards of cleanliness and hygiene in relation to the premises. Medicines were not obtained, administered or audited appropriately which meant that people did not always receive their medication safely and as prescribed by their GP.

People who used the service were not safeguarded against the risks of abuse because the provider had not taken reasonable steps to identify the possibility of abuse before it occurred and had not responded appropriately to allegations of abuse.

People who use the service were not always protected from the risk of inadequate nutrition and dehydration by means of the provision of support for the purposes of enabling them to eat and drink sufficient amounts to meet their need.

People who use the services and others were not protected against the risks associated with unsafe or unsuitable premises because of inadequate maintenance.

People who used the service were not protected against the risks of inappropriate or unsafe care and treatment, by means of the effective operation of systems and records, designed to enable the registered provider to regularly assess and monitor the quality of the service provided.

People who used the service were cared for by staff that were not appropriately supported by the provider to enable them to deliver care and treatment safely to people because staff had not received appropriate training, professional development and supervision.