New Dawn Healthcare - Unit 18 Blackheath Business Centre

Social Care Org · London

Overall Rating
Requires Improvement Last inspected 4 October 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

5 must-do actions
1 should-do action

Must-Do Actions (5)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Well-led
The provider did not always have effective systems to assess, monitor and improve the quality and safety of the service.
Regulation 17 Registration Regulations 2009 Notification of death or unauthorised absence of a person who is detained or liable to be detained under the MHA. Regulation 17 (1)
The provider did not always have effective systems to assess, monitor and improve the quality and safety of the service.
Must Do
Well-led
The provider failed did not inform the CQC that they had moved offices and were operating from an unregistered location.
Section 33 HSCA Failure to comply with a condition
The provider failed did not inform the CQC that they had moved offices and were operating from an unregistered location.
Must Do
Responsive
The registered person did not always ensure that care was delivered to people with a view to achieving their preferences and ensuring their needs were met.
Regulation 9 HSCA RA Regulations 2014 Person-centred care. Regulation 9 (1)
The registered person did not always ensure that care was delivered to people with a view to achieving their preferences and ensuring their needs were met.
Must Do
Effective
The registered manager did not always seek consent for care and treatment from the relevant person and did not demonstrate they always acted in accordance with the Mental Capacity Act 2005 where a person did not have the mental capacity to make an informed decision.
Regulation 11 HSCA RA Regulations 2014 Need for consent. Regulation 11
The registered manager did not always seek consent for care and treatment from the relevant person and did not demonstrate they always acted in accordance with the Mental Capacity Act 2005 where a person did not have the mental capacity to make an informed decision.
Must Do
Safe
The provider had not always assessed or done all that was reasonably practicable to mitigate the risks to the safety of service users. The provider did not always ensure the proper and safe management of medicines.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment. Regulation 12 (1)
The provider had not always assessed or done all that was reasonably practicable to mitigate the risks to the safety of service users. The provider did not always ensure the proper and safe management of medicines.

Should-Do Actions (1)

Recommended improvements to enhance service quality.

Should Do
Well-led
We recommend the provider review their working practice to ensure staff receive supervision and staff meetings in line with the provider's policy.
Location Details
CQC ID: 1-111622726
Local Authority: Lewisham
Region: London
Inspection Report
Type: Inspection report
Date: 4 October 2022
Rating: Requires Improvement
Actions: 5 must-do , 1 should-do
AI-extracted 17 Feb 2026