Darenth Grange Residential Home
Social Care Org · South East
Overall Rating
Last inspected 20 May 2021
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
1 must-do action
10 should-do actions
Must-Do Actions (1)
Legal requirements based on regulation breaches identified during inspection.
Must Do
Well-led
The provider must establish and effectively operate systems and processes to assess, monitor and improve the quality and safety of the services provided.
Should-Do Actions (10)
Recommended improvements to enhance service quality.
Should Do
Safe
The provider should ensure robust action is taken when staff do not act correctly during fire safety drills to fully protect people against the risk of fire.
Should Do
Safe
The provider should ensure staff are provided with detailed guidance for the use of discretionary medicines to ensure they are used in the right way.
Should Do
Safe
The provider should ensure recruitment checks are fully completed for all staff, including accurate accounts of previous jobs in applications for employment.
Should Do
Safe
The provider should ensure the circumstances of a person's falls are fully considered to prevent recurrence, and accident records are carefully checked to show all necessary assistance has been provided.
Should Do
Responsive
The provider should offer a wider range of opportunities for people to engage in social activities.
Should Do
Responsive
The provider should ensure written information, including care plans, menus, and the complaints procedure, is presented in a user-friendly way with larger print, graphics, and more conversational language.
Should Do
Responsive
The provider should ensure the complaints procedure is sufficiently detailed, explaining how and by when complaints will be resolved.
Should Do
Well-led
The provider should ensure regular environmental audits are robust and all identified defects in the accommodation are scheduled for repair, including loose radiator guards, missing wash hand basin plugs, and holes in walls.
Should Do
Well-led
The provider should fully support people to contribute to the development of the service, ensuring regular residents' meetings are held and consultations with individuals are well-developed, recorded, and effective.
Should Do
Well-led
The provider should gather feedback and suggestions from relatives about the development of the service, including through questionnaires and exploring social media channels.
Previous Inspection (17 May 2019)
Rating: Requires Improvement
Type: Comprehensive inspection
Actions:
3 must-do
,
2 should-do
1 resolved
1 repeated
3 partial
Location Details
CQC ID: 1-111647388
Local Authority: Kent
Region: South East
Inspection Report
Type: Focused inspection
Date: 20 May 2021
Rating: Requires Improvement
Actions:
1 must-do
,
10 should-do
AI-extracted 17 Feb 2026