Prospects for People with Learning Disabilities - 3 Norwich Road

There was a lack of robust systems in place to routinely monitor and assess the quality of the service being delivered. The registered manager did not audit people's care records or people's medicines. The registered manager did audit the weekly health and safety checks but did not provide an action plan for any shortfalls found. Any remedial action was not taken in a timely manner. A member of the provider's quality assurance team conducted an internal monthly quality audit, again these were ineffective at addressing concerns within the service. People's care records and medicines were not audited and we noted from the health and safety audit that where concerns had been identified, an action plan was not put in place. There were no audits of people's care records and medicines. We identified that in one person's records, they had been referred to by the wrong name on numerous occasions and this had not been identified.