TerraBlu Homecare

Social Care Org · South East

Overall Rating
Requires Improvement Last inspected 18 February 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

6 must-do actions
4 should-do actions

Must-Do Actions (6)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Well-led
Registered persons had failed to notify CQC in a timely manner about incidents that had occurred.
Regulation 18 Registration Regulations 2009 (1)(2)
Registered persons had failed to notify CQC in a timely manner about incidents that had occurred.
Must Do
Safe
Registered persons had failed to adequately assess individual risks relating to the health, safety and welfare of people and staff.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment (1)(2)
Registered persons had failed to adequately assess individual risks relating to the health, safety and welfare of people and staff.
Must Do
Safe
Registered persons had failed to take appropriate actions to ensure medicines were managed in a safe way.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment (1)(2)
Registered persons had failed to take appropriate actions to ensure medicines were managed in a safe way.
Must Do
Safe
The failure to protect people from abuse and improper treatment was a breach of Regulation 13 (1)(2)
Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment (1)(2)
The failure to protect people from abuse and improper treatment was a breach of Regulation 13 (1)(2)
Must Do
Well-led
The provider had failed to operate a robust quality assurance process to continually understand the quality of the service and ensure any shortfalls were addressed.
Regulation 17 HSCA RA Regulations 2014 Good governance (1)(2)
The provider had failed to operate a robust quality assurance process to continually understand the quality of the service and ensure any shortfalls were addressed.
Must Do
Safe
A robust approach to recruitment was not taken make sure only suitable staff with the competence and skills were employed to provide care. This was a breach of Regulation 19 (1)(2)(3).
Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed (1)(2)(3)
A robust approach to recruitment was not taken make sure only suitable staff with the competence and skills were employed to provide care. This was a breach of Regulation 19 (1)(2)(3).

Should-Do Actions (4)

Recommended improvements to enhance service quality.

Should Do
Safe
Newer staff had not received the COVID specific training.
Should Do
Safe
One person had fallen and injured themselves in January 2022 and had been found by a staff member. This had not been appropriately recorded.
Should Do
Responsive
Complaints procedures and other information for people using the service were not available in easy to read and accessible formats to help people with learning disabilities and others understand them.
Should Do
Responsive
Other people and relatives did not have the same experiences. One person told us, "I asked for a 08.00am call and at first I was getting calls at 07.00 am or 07.30 am, it's better now but they never call if they are going to be late."
Location Details
CQC ID: 1-112047455
Local Authority: Kent
Region: South East
Inspection Report
Type: Focused inspection
Date: 18 February 2022
Rating: Requires Improvement
Actions: 6 must-do , 4 should-do
AI-extracted 17 Feb 2026