The Hailey Residential Care Home
Social Care Org · South East
Overall Rating
Last inspected 25 May 2023
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
2 must-do actions
2 should-do actions
Must-Do Actions (2)
Legal requirements based on regulation breaches identified during inspection.
Must Do
Safe
The provider failed to assess the risks to the health and safety of service users and to do all that is reasonably practicable to mitigate risks.
Must Do
Well-led
The provider failed to assess, monitor and improve the quality and safety of the service and failed to seek and act on feedback from relevant persons.
Should-Do Actions (2)
Recommended improvements to enhance service quality.
Should Do
Safe
When people needed prescribed creams, to help keep their skin healthy, body maps were not used consistently to show staff where to apply the creams. Staff had not always recorded when these creams had been applied. Records did not show if the creams had been effective. Some people were prescribed topical creams for pain. The was no guidance on why or where the cream needed to be applied. There was a risk the cream would not be applied to the correct part of the person's body.
Should Do
Safe
People were not supported by staff who had been safely recruited. Two of the 3 staff files reviewed did not evidence a full employment history. Gaps in employment had not been explored and recorded.
Location Details
CQC ID: 1-112074035
Local Authority: Kent
Region: South East
Inspection Report
Type: Inspection report
Date: 25 May 2023
Rating: Requires Improvement
Actions:
2 must-do
,
2 should-do
AI-extracted 17 Feb 2026