Georgiana Care Home

Social Care Org · East

Overall Rating
Requires Improvement Last inspected 16 February 2023
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

4 must-do actions
2 should-do actions

Must-Do Actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Responsive
We found no evidence people had been harmed. However, people were not always receiving support in line with their preferences, likes and dislikes. People were not being supported to follow their preferred interests and social pastimes.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
We found no evidence people had been harmed. However, people were not always receiving support in line with their preferences, likes and dislikes. People were not being supported to follow their preferred interests and social pastimes.
Must Do
Caring
People were not always being treated with kindness and compassion and their privacy and dignity was not always being respected.
Regulation 10 HSCA RA Regulations 2014 Dignity and respect
People were not always being treated with kindness and compassion and their privacy and dignity was not always being respected.
Must Do
Safe
We found no evidence people had been harmed. However, staff were not always supporting people in line with their assessed risks and some risks to people had not been assessed thoroughly or at all. Medicines were not being managed safely.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
We found no evidence people had been harmed. However, staff were not always supporting people in line with their assessed risks and some risks to people had not been assessed thoroughly or at all. Medicines were not being managed safely.
Must Do
Well-led
We found no evidence people had been harmed. However, systems and processes were not in place or not effective to monitor the quality of people's support and the provider was unable to make or sustain improvements at the service.
Regulation 17 HSCA RA Regulations 2014 Good governance
We found no evidence people had been harmed. However, systems and processes were not in place or not effective to monitor the quality of people's support and the provider was unable to make or sustain improvements at the service.

Should-Do Actions (2)

Recommended improvements to enhance service quality.

Should Do
Effective
We recommend the provider assesses the processes in place to monitor people's food and fluid intake to make sure they are effective. We also recommend the provider review how best to serve meals to people with specific diets to make them look appealing and appetising.
Should Do
Responsive
We recommend the provider reviews end of life care planning for people to ensure plans are in place that fully reflect people's needs and preferences at this time.
Location Details
CQC ID: 1-112084847
Local Authority: Luton
Region: East
Inspection Report
Type: Inspection report
Date: 16 February 2023
Rating: Requires Improvement
Actions: 4 must-do , 2 should-do
AI-extracted 17 Feb 2026