Kingfishers Nursing Home

Social Care Org · South East

Overall Rating
Requires Improvement Last inspected 5 January 2017
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

3 must-do actions
5 should-do actions

Must-Do Actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Responsive
The registered person failed to establish and operate effectively an accessible system for identifying, receiving, recording, handling and responding to complaints by service users and others in relation to the carrying on of the regulated activity.
Regulation 16 (Receiving and acting on complaints)
The registered person failed to establish and operate effectively an accessible system for identifying, receiving, recording, handling and responding to complaints by service users and others in relation to the carrying on of the regulated activity.
Must Do
Safe
Recruitment procedures were not established and operated effectively to ensure that fit and proper persons were employed. All information specified in Schedule 3 was not available for each such person employed.
Regulation 19 (Fit and proper persons employed)
Recruitment procedures were not established and operated effectively to ensure that fit and proper persons were employed. All information specified in Schedule 3 was not available for each such person employed.
Must Do
Safe
The premises and equipment used by the service provider were not clean, suitable for the purposes for which they were being used, properly used or properly maintained.
Regulation 15 (Premises and equipment)
The premises and equipment used by the service provider were not clean, suitable for the purposes for which they were being used, properly used or properly maintained.

Should-Do Actions (5)

Recommended improvements to enhance service quality.

Should Do
Safe
The service continues to review and adjust care worker and registered nurse staff deployment in line with people's dependency needs assessments.
Should Do
Safe
The management reviews and implements nationally-recognised best practice guidance into the medicines management at the service.
Should Do
Effective
The service provides clear communication and documentation to people that alternative food and drink choices are available.
Should Do
Well-led
The service increases the scope and frequency of audits to drive continuous improvement in the quality of people's care.
Should Do
Well-led
The service implements a system to meet the requirements of the duty of candour process.
Location Details
CQC ID: 1-112272020
Local Authority: Buckinghamshire
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 5 January 2017
Rating: Requires Improvement
Actions: 3 must-do , 5 should-do
AI-extracted 17 Feb 2026