Investigation into the Disturbance and Fire at Yarl's Wood Removal Centre

Immigration Detention
Published 10 Oct 2004
Commissioned By PPO
Subject Home Office
Investigator Prisons and Probation Ombudsman

PPO special investigation into the disturbance and fire at Yarl's Wood Removal Centre on 14-15 February 2002, approximately three months after the centre opened.

Acceptance Status
No Response Published 79

Total Recommendations 79
About this data

Acceptance Status tracks whether the responsible body accepted or responded to each recommendation.

These are independent investigations into detention conditions, including immigration removal centres and prisons.

Recommendations (79)

Government Response
Source document
Lords Written Statement, 16 November 2004 (Baroness Scotland of Asthal, Home Office): "We are today publishing the report by the Prisons and Probation Ombudsman, Stephen Shaw, of his investigation into the serious disturbance at Yarl's Wood Immigration Removal Centre on 14 and 15 February 2002." "The report criticises the handling by the contractor Group 4 of the incident which gave rise to the disturbances. It identifies weaknesses in design and materials which it attributes to the time constraints under which the centre was built, and which, in Mr Shaw's view, rendered it unfit for purpose and unable to withstand the assault on it that occurred on 14 and 15 February 2002." Actions already taken: "The Colnbrook removal centre, which opened recently, was built to a much more robust design. The Harmondsworth centre, originally built to the same design as Yarl's Wood, was extensively refurbished, with the installation of sprinklers and the strengthening of parts of the infrastructure, as was the surviving part of Yarl's Wood. The command structure in the event of a disturbance was clarified and improved, and effort invested in staff training." Accepted recommendation 60: "We have already accepted Stephen Shaw's recommendation (number 60) that a forum comprising officials, contractors and relevant interest groups be set up to consider provision of purposeful activity in removal centres. The forum will be chaired by the Senior Director, Operations in IND, and the Chief Inspector of Prisons will be invited to be represented." On remaining recommendations: "Stephen Shaw's report makes a large number of other recommendations, many of which have already been acted on, while others will now be considered carefully and progressed, along with relevant conclusions of Sue McAllister's report. My right honourable friend the Home Secretary has asked IND senior management to draw up an action plan based on these for publication in early 2005."
1 GSL
Pending
Recommendation
GSL reviews deployment of staff to incidents and the use of ‘talk through’ mode on the radio allowing officers to self deploy.
10 IND
Pending
Recommendation
the use of remotely-operated locks for zone gates be considered in all future removal centre designs, taking account of any fire safety requirements.
11 IND
Pending
Recommendation
IND reviews the location of command suites in existing and future removal centres.
12 IND / Contractors / GSL
Pending
Recommendation
• Contractors be required to draw up and implement action plans following any serious incident. The plans should incorporate all lessons learned and, where those lessons are generic, should be applied across all the contractor’s centres; • IND monitors implementation … Read more
13 IND
Pending
Recommendation
the question of staffing levels be reviewed to assess if future contracts should contain more prescriptive requirements in relation to staff numbers.
14 IND / Contractors
Pending
Recommendation
IND reviews with contractors those sections of contracts dealing with advanced C&R.
15 GSL
Pending
Recommendation
GSL reviews its fire contingency plans to ensure they are appropriate and offer adequate protection for detainees and staff.
16 GSL
Pending
Recommendation
GSL reviews its fire signage at all its centres and carries out regular management checks to ensure all fire safety measures are complied with.
17 IND
Pending
Recommendation
IND reviews its systems for assessing contract bids in the light of the Yarl’s Wood experience. In particular, consideration should be given to bringing in independent expertise to help with the assessment.
18 IND
Pending
Recommendation
IND pulls together the lessons on design from the Yarl’s Wood experience (size, long corridors, siting of the control room, construction materials etc) and ensures that they underpin the production of any future footprints or alternative designs submitted by contractors. Read more
19 IND
Pending
Recommendation
IND specifically and independently assesses whether a proposed construction material meets the particular needs of the project.
2 IND / Prison Service
Pending
Recommendation
IND and the Prison Service give further consideration to contingency arrangements to ensure greater clarity and proper lines of accountability, and which, ideally, give IND ultimate authority and responsibility for the management of incidents. Failing this, I recommend a small … Read more
20 Home Office
Pending
Recommendation
the Home Office restrict the use of special urgency notification procedures to cases of absolute necessity (as indeed is required by the relevant regulations).
21 IND
Pending
Recommendation
for future removal centre projects a local liaison officer be appointed, the major part of whose job will be to identify properly interested stakeholders and consult and inform local people.
22 IND / Finance and Services Directorate
Pending
Recommendation
IND and the Finance and Services Directorate ensure that no major project is again allowed to proceed without a properly constituted business case.
23 Fire Safety Adviser / Crown Property Inspection Group
Pending
Recommendation
the fire safety adviser and the Crown Property Inspection Group take early steps to establish provenance on receipt of any request for advice and that they reserve their position until the matter has been resolved.
24 IND
Pending
Recommendation
I do not think the case is made out for the installation of sprinklers in all removal centres, no matter what their size, function, or construction. It seems to me that each case should be judged on its merits, and this is what I recommend.
25 IND / Contractors
Pending
Recommendation
arrangements are introduced to prohibit the staff of removal centres and escort contractors from membership of racist organisations.
26 IND
Pending
Recommendation
in future, all contractors be required to affiliate to the Custodial Care National Training Organisation.
27 Project Board
Pending
Recommendation
when a new centre opens, the relevant Project Board issues specific instructions to DEPMU about population build up.
28 IND / Contractors
Pending
Recommendation
contractors be required to establish permanent liaison arrangements with local residents.
29 IND
Pending
Recommendation
IND issues instructions to Immigration Service staff in removal centres governing effective engagement with detainees.
3 Immigration Service
Pending
Recommendation
those likely to represent the Immigration Service in the Gold suite at Prison Service headquarters should attend a number of Prison Service incidents to familiarise themselves with general processes and practices.
30 GSL / Aramark
Pending
Recommendation
In my earlier report on Yarl’s Wood, I recommended that GSL should work closely with Aramark to ensure that meals meet as wide a range of cultural needs as possible, and that, given the ever-changing population, the menu on offer … Read more
31 IND
Pending
Recommendation
the food be checked daily for quality and quantity by the contract monitor.
32 Group 4 / Contractors
Pending
Recommendation
Group 4 (and other contractors) provides the cheapest phone service possible to detainees and that it ensures its phone systems fully meet the needs of detainees.
33 IND
Pending
Recommendation
Given the importance of the internet in most people’s daily lives, I also recommend that detainees be allowed regulated access to it. This will help them keep in touch with what is going on and may help in relation to … Read more
34 IND
Pending
Recommendation
IND ensures assistance is provided to detainees to help them sort out their affairs following their detention and/or to facilitate their return to the community.
35 IND
Pending
Recommendation
IND hosts regular forums for centre managers and for other grades of staff.
36 IND
Pending
Recommendation
the operating standards be completed and rolled out across the estate as soon as possible and to a published timetable.
37 IND
Pending
Recommendation
IND produce a security manual for the detention estate.
38 GSL
Pending
Recommendation
GSL reviews its staff training in respect of handling and defusing confrontation.
39 IND / Contractors
Pending
Recommendation
as a minimum, every centre should engage the services of an in-reach psychiatric nurse and that the service be actively promoted on induction and afterwards.
4 Home Office
Pending
Recommendation
the Home Office enters into discussion with the Association of Chief Police Officers to agree and distribute clear advice to all police forces on the issue of police powers in respect of disturbances in closed institutions.
40 IND / Contractors
Pending
Recommendation
the use of detainees as interpreters in medical situations should cease.
41 IND
Pending
Recommendation
contract monitors regularly check that the Detention Centre Rules and operating standards are readily available to detainees.
42 GSL
Pending
Recommendation
GSL 4 reviews its training in respect of dynamic security and that managers constantly monitor staff presence on the wings.
43 GSL
Pending
Recommendation
GSL seeks the views of its existing staff to determine what more is required by way of training.
44 Contractors / GSL
Pending
Recommendation
when a new removal centre opens, staff from other centres be seconded in for the first few weeks to support and guide the new staff.
45 Contractors / GSL
Pending
Recommendation
following assessment or action on an SIR, a copy of the document, duly completed by the relevant manager, be given to the member of staff who submitted it.
46 GSL
Pending
Recommendation
GSL reviews its management training to emphasise the need for managers to be visible, accessible and responsive.
47 IND
Pending
Recommendation
IND reviews and clarifies its role in overseeing the operation of removal centres, notwithstanding principles pertaining to transfer of risk.
48 GSL
Pending
Recommendation
GSL reviews its shift systems with a view to ensuring consistency of operation and that staff are able to perform at their optimum throughout their duty.
49 IND
Pending
Recommendation
IND reviews complaint handling in removal centres with a view to establishing greater consistency. The review should take account of procedures for recording complaints. Records should show what the complaint was, when it was made, when resolved and what the … Read more
5 IND / GSL
Pending
Recommendation
IND and GSL resolve the matter of twin protocols as a matter of priority since it is presumably replicated in relation to all GSL’s immigration establishments.
50 IND
Pending
Recommendation
contract monitors be given training in complaints handling.
51 Home Office
Pending
Recommendation
Finally, an independent element should be introduced at the apex of the system. HM Chief Inspector of Prisons has called for the appointment of an independent Ombudsman for the immigration detention estate. The Refugee Council quite independently recommended the same. … Read more
52 GSL
Pending
Recommendation
fire drills be held at Yarl’s Wood at least monthly and that the requirement for detainees to leave the building be rigorously enforced.
53 GSL
Pending
Recommendation
a member of the senior management team at Yarl’s Wood be given specific responsibility for fire safety.
54 IND
Pending
Recommendation
IND arranges for the weight of each contract monitor post to be assessed to determine both the appropriate grade of the contract monitor and the level of support he/she should have.
55 IND
Pending
Recommendation
relevant experience in either custodial management or contract management be a requirement for the post.
56 IND
Pending
Recommendation
Finally, a comprehensive training package be drawn up for new contract monitors. This should include a period shadowing another contract monitor.
57 IMB
Pending
Recommendation
In my earlier report on Yarl’s Wood, I made a range of recommendations regarding the IMB. These were that the Board: • regularly attends training for DCOs; • undertakes training in race relations and cultural awareness; • draws up a … Read more
58 IND
Pending
Recommendation
IND reviews disciplinary arrangements in removal centres.
59 IND
Pending
Recommendation
IND consults upon the merits of incentives schemes and the terms of a single national framework - to reflect a consistent set of principles and processes - within which schemes could operate.
6 Police / Prison Service
Pending
Recommendation
the police and the Prison Service pursue on a national basis arrangements for Prison Service Tornado units and the police to work together and for a training protocol.
60 IND
Pending
Recommendation
a forum comprising officials, contractors and interest groups be set up to consider provision of purposeful activity in removal centres and in particular the feasibility of voluntary/charity work along the lines of (and possibly supported by) the Inside Out Trust. Read more
61 IND
Pending
Recommendation
IND explores this option with the Inside Out Trust.
62 IND
Pending
Recommendation
consideration be given to paying detainees an allowance for attending centrally organised activities.
63 IND / Prison Service
Pending
Recommendation
IND seeks speedily to reach agreement with the Prison Service about sharing of information with both DEPMU and security managers in removal centres.
64 Home Office
Pending
Recommendation
When a legislative opportunity arises, I recommend that removal centres are re-labelled as immigration detention centres.
65 IND / Contractors
Pending
Recommendation
courtesy keys and locks be introduced in removal centres.
66 IND / Contractors
Pending
Recommendation
a single lock-down time be introduced across the detention estate, but that detainees be allowed to smoke in their rooms and that a television is provided in each room or dormitory.
67 IND / Contractors
Pending
Recommendation
IND consults contractors when it is considering major new operations and gives them adequate time to prepare. The contract should also be re-visited where appropriate.
68 IND
Pending
Recommendation
IND adopts a more consultative approach in the future by means of regular IND/contractor meetings at director level to discuss issues facing the detention estate.
69 IND
Pending
Recommendation
IND ensures that a requirement immediately to inform the IMB of any major incident should be incorporated in each contractor’s contingency plans.
7 IND
Pending
Recommendation
IND ensures plans and other relevant documents for each centre are placed in the Prison Service Gold command suite.
70 IND / IMB Secretariat
Pending
Recommendation
IND/the IMB Secretariat circulates fresh advice both to contract monitors and Independent Monitoring Boards about their role during a major incident.
71 Group 4
Pending
Recommendation
Group 4 builds into its contingency plans reference to the need to follow proper procedures and to complete relevant paperwork in the aftermath of a serious incident.
72 IND
Pending
Recommendation
contract monitors receive additional briefing on what to monitor and how to enforce compliance following a serious incident.
73 GSL
Pending
Recommendation
if the allegation that a detainee was assaulted by staff is not being pursued through the courts, GSL carries out a full investigation.
74 IND / Contractors
Pending
Recommendation
contractors be required to include in their contingency plans the steps they will take following an incident of this kind to ensure that detainees know how to claim for lost property. The plans should include the identity of a named … Read more
75 GSL
Pending
Recommendation
GSL consults its staff to determine how best a review of the events at Yarl’s Wood in 2002 can be organised.
76 IND
Pending
Recommendation
Notwithstanding the advice I have received that waivers of claims under the Riot (Damages) Act are to be introduced into all future contracts, I make a formal recommendation to this effect in the hope that thereby the lesson will not be lost.
77 IND / Prison Service / Police / CPS
Pending
Recommendation
IND, jointly with the Prison Service, works with the police and the CPS to establish a national protocol for the conduct of inquiries into serious events where there is the possibility of criminal charges.
78 IND
Pending
Recommendation
the removal estate uniformly adopts the currency ‘escape’ in place of abscond to describe a successful break-out from a closed institution.
79 IND
Pending
Recommendation
IND replaces the term ‘special needs’ with ‘heightened risk’.
8 Group 4
Pending
Recommendation
Group 4 reviews its roll count procedures to ensure they are accurate and efficiently carried out.
9 IND
Pending
Recommendation
a computerised system of real time tracking be introduced to show exactly where a given detainee is at any time – that is, in a centre, in transit or whatever. This should not rely on the completion of protracted reception procedures.