PEEL Force Inspection
PEEL 2021-22 CoC Recommendations: Gloucestershire Constabulary
Cause of Concern recommendations tracked by HMICFRS for Gloucestershire Constabulary (2021-22)
14
Recommendations
13
Completed
Applicable Forces
Gloucestershire Constabulary
Recommendations (14)
| # | Recommendation | Directed at | Status |
|---|---|---|---|
| T1 | Cause of concern: The inconsistent application of an effective THRIVE (threat, harm, risk, investigation, vulnerability and engagement) risk assessment by call handlers, accompanied by the absence of victim needs assessments and the limited extent to which repeat victims are identified and recorded, potentially leaves victims at risk. This means that they aren’t always getting the service they should expect. This is a cause of concern. Recommendation: Gloucestershire Constabulary should check systems to identify and record all repeat victims, and make sure that these victims receive a response that keeps them safe; | Gloucestershire Constabulary | Completed |
| T10 | Cause of concern: Gloucestershire Constabulary is unable to manage current demand effectively. It doesn’t have enough capacity or capability to respond to calls effectively, or to investigate crime as well as it should. Too often, this is affecting the service it offers. The force is failing to respond appropriately to some vulnerable people. This means it is missing some opportunities to safeguard victims and secure evidence. Recommendation: We recommend that within 12 months the force should improve the effectiveness of its initial response to incidents. | Gloucestershire Constabulary | Completed |
| T11 | Cause of concern: Gloucestershire Constabulary is unable to manage current demand effectively. It doesn’t have enough capacity or capability to respond to calls effectively, or to investigate crime as well as it should. Too often, this is affecting the service it offers. The force is failing to respond appropriately to some vulnerable people. This means it is missing some opportunities to safeguard victims and secure evidence. Recommendation: We recommend that within 12 months the force should improve the effectiveness of its investigations. | Gloucestershire Constabulary | Completed |
| T12 | Cause of concern: Gloucestershire Constabulary is unable to manage current demand effectively. It doesn’t have enough capacity or capability to respond to calls effectively, or to investigate crime as well as it should. Too often, this is affecting the service it offers. The force is failing to respond appropriately to some vulnerable people. This means it is missing some opportunities to safeguard victims and secure evidence. Recommendation: We recommend that within 12 months the force should make sure all crimes are allocated quickly to investigators with the appropriate skills, accreditation and support. They will then be able to investigate them to a good standard, and promptly. | Gloucestershire Constabulary | Completed |
| T13 | Cause of concern: Gloucestershire Constabulary is unable to manage current demand effectively. It doesn’t have enough capacity or capability to respond to calls effectively, or to investigate crime as well as it should. Too often, this is affecting the service it offers. The force is failing to respond appropriately to some vulnerable people. This means it is missing some opportunities to safeguard victims and secure evidence. Recommendation: We recommend that within 12 months the force should make sure each investigation fully complies with the Code of Practice for Victims of Crime. | Gloucestershire Constabulary | Completed |
| T14 | Cause of concern: Gloucestershire Constabulary is unable to manage current demand effectively. It doesn’t have enough capacity or capability to respond to calls effectively, or to investigate crime as well as it should. Too often, this is affecting the service it offers. The force is failing to respond appropriately to some vulnerable people. This means it is missing some opportunities to safeguard victims and secure evidence. Recommendation: We recommend that within 12 months the force should make sure senior officers effectively supervise crime investigations, and standards. | Gloucestershire Constabulary | Completed |
| T2 | Cause of concern: The force recognises that it needs to review and monitor its call-taking capacity, capability and processes, to help it better manage demand. To address this, it has started to put processes in place. This would reduce the average time taken to answer 999 calls and reduce the number of 101 calls that are abandoned. Recommendation: Gloucestershire Constabulary should continue to review the way it answers calls from the public to reduce the time it takes to answer them and the number that are abandoned. | Gloucestershire Constabulary | Superseded |
| T3 | Cause of concern: The force does not have adequate financial plans in place and is not managing its resources effectively. Recommendation: Gloucestershire Constabulary should develop a sustainable and affordable medium-term financial plan, that will enable it to provide policing services that meet future demand, based on reasonable assumptions about future income and expenditure. | Gloucestershire Constabulary | Completed |
| T4 | Cause of concern: Gloucestershire Constabulary is failing to record domestic abuse, behavioural crimes, and crimes linked to anti-social behaviour. This is significantly affecting the force’s crime recording standards. And it shows that victims of domestic abuse, behavioural crimes and anti-social behaviour are not getting the service they have a right to expect and deserve. Recommendation: Gloucestershire Constabulary should ensure that it is identifying and recording all crimes reported in incidents classified as anti-social behaviour. | Gloucestershire Constabulary | Completed |
| T5 | Cause of concern: Gloucestershire Constabulary is failing to record domestic abuse, behavioural crimes, and crimes linked to anti-social behaviour. This is significantly affecting the force’s crime recording standards. And it shows that victims of domestic abuse, behavioural crimes and anti-social behaviour are not getting the service they have a right to expect and deserve. Recommendation: Gloucestershire Constabulary should ensure that it is recording all domestic abuse and behavioural crimes. | Gloucestershire Constabulary | Completed |
| T6 | Cause of concern: The force does not have adequate financial plans in place and is not managing its resources effectively. Recommendation: Gloucestershire Constabulary should make sure it has enough capacity to manage its finances effectively and that its senior leaders exercise proper governance and oversight of financial management. | Gloucestershire Constabulary | Completed |
| T7 | Cause of concern: The force does not have adequate financial plans in place and is not managing its resources effectively. Recommendation: Gloucestershire Constabulary should make sure that financial plans are aligned with workforce, IT, estates and other corporate plans, and that all are accurately informed by a sound understanding of likely future demands for its services. | Gloucestershire Constabulary | Completed |
| T8 | Cause of concern: The inconsistent application of an effective THRIVE (threat, harm, risk, investigation, vulnerability and engagement) risk assessment by call handlers, accompanied by the absence of victim needs assessments and the limited extent to which repeat victims are identified and recorded, potentially leaves victims at risk. This means that they aren’t always getting the service they should expect. This is a cause of concern. Recommendation: Gloucestershire Constabulary should put processes in place to make sure that call handlers risk assess, and complete a victim needs assessment for, every call; | Gloucestershire Constabulary | Completed |
| T9 | Cause of concern: The inconsistent application of an effective THRIVE (threat, harm, risk, investigation, vulnerability and engagement) risk assessment by call handlers, accompanied by the absence of victim needs assessments and the limited extent to which repeat victims are identified and recorded, potentially leaves victims at risk. This means that they aren’t always getting the service they should expect. This is a cause of concern. Recommendation: Gloucestershire Constabulary should review and refresh training for call takers to help them assess the level of risk involved in a call, make effective decisions to manage risk and protect victims, and decide on an appropriate response. Supervisors need to carry out regular audits to check this is being done. | Gloucestershire Constabulary | Completed |