PEEL Force Inspection
PEEL 2021-22 CoC Recommendations: Gwent Police
Cause of Concern recommendations tracked by HMICFRS for Gwent Police (2021-22)
6
Recommendations
5
Completed
Applicable Forces
Gwent Police
Recommendations (6)
| # | Recommendation | Directed at | Status |
|---|---|---|---|
| T1 | Cause of concern: The force needs to improve how it answers calls for service, identifies vulnerability at first point of contact and attends incidents within its published time frames. Recommendation: Within six months, Gwent Police should attend most calls within its published time frames and update victims if there is a delay. | Gwent Police | Superseded |
| T2 | Cause of concern: The force needs to improve how it answers calls for service, identifies vulnerability at first point of contact and attends incidents within its published time frames. Recommendation: Within six months, Gwent Police should make sure it can answer a greater proportion of non-emergency 101 calls so that caller attrition levels are reduced and kept as low as possible. | Gwent Police | Completed |
| T3 | Cause of concern: The force needs to improve how it answers calls for service, identifies vulnerability at first point of contact and attends incidents within its published time frames. Recommendation: Within three months, Gwent Police should improve the process of risk assessing callers to identify those that are vulnerable or at risk. | Gwent Police | Completed |
| T4 | Cause of concern: The force needs to improve how it answers calls for service, identifies vulnerability at first point of contact and attends incidents within its published time frames. Recommendation: Within three months, Gwent Police should make sure a structured triage approach is used to assess risk and consider the needs of the victim. | Gwent Police | Completed |
| T5 | Cause of concern: The force needs to improve how it answers calls for service, identifies vulnerability at first point of contact and attends incidents within its published time frames. Recommendation: Within three months, Gwent Police should make sure that call takers give appropriate advice on the preservation of evidence and crime prevention. | Gwent Police | Completed |
| T6 | Cause of concern: The force needs to improve how it answers calls for service, identifies vulnerability at first point of contact and attends incidents within its published time frames. Recommendation: Within three months, Gwent Police should make sure that vulnerable and repeat callers are routinely identified, and that this is recorded. | Gwent Police | Completed |