PEEL Force Inspection
PEEL 2021-22 CoC Recommendations: Metropolitan Police Service
Cause of Concern recommendations tracked by HMICFRS for Metropolitan Police Service (2021-22)
5
Recommendations
5
Completed
Applicable Forces
Metropolitan Police Service
Recommendations (5)
| # | Recommendation | Directed at | Status |
|---|---|---|---|
| T1 | Cause of concern: The force needs to improve how it answers calls for service and how it identifies vulnerability at the first point of contact. Recommendation: Within nine months the force should make sure emergency calls made to the force are answered promptly. | Metropolitan Police Service | Completed |
| T2 | Cause of concern: The force needs to improve how it answers calls for service and how it identifies vulnerability at the first point of contact. Recommendation: Within nine months the force should make sure it can answer a larger proportion of non-emergency 101 calls so that caller attrition levels are reduced and kept as low as possible. | Metropolitan Police Service | Completed |
| T3 | Cause of concern: The force needs to improve how it answers calls for service and how it identifies vulnerability at the first point of contact. Recommendation: Within six months the force should improve the process for risk assessing callers to identify those that are vulnerable or at risk | Metropolitan Police Service | Completed |
| T4 | Cause of concern: The force needs to improve how it answers calls for service and how it identifies vulnerability at the first point of contact. Recommendation: Within six months the force should make sure that call takers give good advice on the preservation of evidence and crime prevention. | Metropolitan Police Service | Completed |
| T5 | Cause of concern: The force needs to improve how it answers calls for service and how it identifies vulnerability at the first point of contact. Recommendation: Within six months the force should make sure that repeat callers are routinely identified | Metropolitan Police Service | Completed |