PEEL Force Inspection
PEEL 2023-25 CoC Recommendations: Suffolk Constabulary
Cause of Concern recommendations tracked by HMICFRS for Suffolk Constabulary (2023-25)
3
Recommendations
3
Completed
Applicable Forces
Suffolk Constabulary
Recommendations (3)
| # | Recommendation | Directed at | Status |
|---|---|---|---|
| T1 | Cause of concern: The constabulary needs to improve the time it takes to answer emergency and non-emergency calls. Recommendation: Within six months, Suffolk Constabulary should:- make sure it can answer a greater proportion of emergency calls more quickly to provide a better service for the public. | Suffolk Constabulary | Completed |
| T2 | Cause of concern: The constabulary needs to improve the time it takes to answer emergency and non-emergency calls. Recommendation: Within six months, Suffolk Constabulary should:- make sure it can answer a greater proportion of non-emergency 101 calls so that caller abandonment levels are reduced and kept as low as possible. | Suffolk Constabulary | Completed |
| T3 | Cause of concern: The constabulary needs to improve the time it takes to answer emergency and non-emergency calls. Recommendation: Within three months, Suffolk Constabulary should:- improve the ability of the constabulary to answer phone calls from the public and have sufficient staff with the appropriate skills and experience working within the command and control room (CCR). | Suffolk Constabulary | Completed |