Prison Cat B, local Key Concerns Identified Positive Findings

Hewell

IMB Annual Report 2021 · Published 12 January 2022

HMP Hewell, a Category B local prison, showed significant improvements in safety, security, and cleanliness during a year dominated by Covid-19 restrictions. Despite these positive shifts and a reduction in self-harm and assaults, systemic concerns persist regarding the treatment of IPP prisoners, transfers for those with severe mental health needs, and inadequate facilities for disabled individuals. The Board highlighted overcrowding and prisoner discontent with healthcare as ongoing challenges.
Operational Capacity
900
CNA (Designed For)
998
Deaths in Custody
5
Self-harm Incidents
380
Use of Force
491
prev: 832
Positive Findings
The Board noted significant improvements in safety, security, cleanliness, and staff morale. It commended the prison's management of the pandemic, reduced self-harm incidents, and decreased assaults and use of force. Progress in physical healthcare, equalities data collection, and reception arrangements were also highlighted as positive developments, contributing to an overall impression of an improving prison.
Key Concerns
Resettlement/Release Repeated
The Board again restates its previously recorded concern at the prevalence and treatment of prisoners held in custody indefinitely under indeterminate sentences for public protection. We have seen no evidence of attempts to manage the sentences of these individuals with any focus on forward progression. Nor have we seen recognition that the despair of endless detention results in self-destructive behaviour, leading to the use of segregation and challenges to discipline within the prison. This, in turn, causes these prisoners to fail at the parole board. We urge the minister to take up the issue of prisoners still being held in custody indefinitely despite the power to pass such sentences being removed eight years ago.
Mental Health Repeated
Similarly, the Board remains concerned about the difficulties encountered in transferring prisoners with severe mental health/behavioural issues to an environment where they can be treated effectively.
Estate/Conditions Repeated
The inappropriateness of the prison for prisoners (and staff) with disabilities remains a disgrace.
Overcrowding
The fact that the majority of men share cells designed for a single occupant has largely become an accepted feature of life in the prison. Such arrangements are undignified and appear to create much of the tension within the prison.
Healthcare Repeated
While the Board cannot comment on clinical matters, it remains consistently struck by the level of discontent on the part of prisoners with not having their health needs met and with healthcare services in general. This discontent is particularly prevalent regarding mental health care provision.
Equality/Diversity Repeated
The Board has no evidence of active discrimination within Hewell and notes the very low numbers of DIRFs submitted. That said, the disproportionate representation of black, Asian and mixed-race prisoners (race being the only protected characteristic for which data appears currently to be collected in this area) in both positive and negative behaviour metrics and in adjudications has, to date, been accepted and explained away rather than fully investigated by the prison. Plans to work with the Zahid Mubarek Trust in this area are welcomed.
Equality/Diversity
The Board is not yet satisfied that sufficient screening is available to identify those prisoners with learning difficulties/disabilities, although some data on this is now collected as part of the equalities work. We are satisfied that any prisoner arriving at Hewell with a formal diagnosis is appropriately identified. We remain concerned that the additional challenges of prison life exacerbate the difficulties, in many cases leading to a cycle of disciplinary/behavioural issues, and there is little appetite to deal with the underlying issues. We have seen, and it has been anecdotally confirmed by staff, that some behavioural challenges are likely to be caused by learning disabilities going undiagnosed.
Board Commentary
Staffing
Staff morale and retention are improving, leading to a more stable workforce. However, a high proportion of inexperienced staff sometimes lack confidence in de-escalating challenging situations, and inconsistencies in approach exist between staff teams. The key worker scheme is limited due to staffing challenges. A visible staff care team supports colleagues, but concerns persist about staff-prisoner interactions and the enforcement of low-level infringements.
Healthcare
Prisoners express consistent discontent with healthcare services, especially mental health provision, and tension exists between the prison and provider. While physical healthcare is generally acceptable with reasonable waiting times for GP and dental appointments, the Board welcomes a more holistic approach to wellbeing, including a new houseblock for health needs. The delayed opening of the Oak Unit and inadequate provision for complex mental health cases remain concerns, with the inpatient unit having closed in August 2020.
Regime & Daily Life
The prison operated under highly restrictive Covid-19 measures for most of the year, leading to limited unlocks and reduced bullying. However, daily life is frequently disrupted by maintenance issues like false fire alarms, broken keys, and gate problems. The regime impacts prisoner dignity, particularly regarding eating in cells without trays. Efforts were made to maintain activity in segregation during restrictions, but overall progression and resettlement were notably impacted by the Covid-19 restrictions.
Applications to the IMB

Prisoners can apply to their IMB about any aspect of their treatment. This table shows application counts by category.

Category Current Previous Change
Accommodation (including transfers) 161 134
Discipline & Adjudications 48 53
Equality and Diversity 2 11
Family (including Visits) 68 107
Food 28 39
Healthcare 108 151
Learning, skills & employment 2 4
Legal 20 29
Other 105 126
Property 106 169
Release (including parole and ROTL) 13 18
Respect 53 59
Safety 64 73
Staff conduct 39 44
Recommendations (13)
Ministry of Justice: 2 HMPPS: 4 Other: 1 Governor / Director: 6 7 repeated
Recommendation 1 Repeated Prev. unaddressed
The Board again restates its previously recorded concern at the prevalence and treatment of prisoners held in custody indefinitely under indeterminate sentences for public protection. We have seen no evidence of attempts to manage the sentences of these individuals with any focus on forward progression. Nor have we seen recognition that the despair of endless detention results in self-destructive behaviour, leading to the use of segregation and challenges to discipline within the prison. This, in turn, causes these prisoners to fail at the parole board. We urge the minister to take up the issue of prisoners still being held in custody indefinitely despite the power to pass such sentences being removed eight years ago.
Ministry of Justice Resettlement
Response
Board members continue to meet IPP prisoners, often demonstrating poor behaviour, who despair of ever being released.
Recommendation 2 Repeated Prev. unaddressed
Similarly, the Board remains concerned about the difficulties encountered in transferring prisoners with severe mental health/behavioural issues to an environment where they can be treated effectively. Again, will the minister work with colleagues in other departments to ensure greater availability of more suitable locations for these prisoners?
Ministry of Justice Mental Health
Response
This remains an issue.
Recommendation 3
In the light of long remand periods, review the policy that remand prisoners are exempt from some of the obligations that go with effective resettlement and opportunities are provided.
HMPPS Resettlement
Recommendation 4 Repeated Prev. unaddressed
Ensure that prisoners inappropriately located at HMP Hewell (by reason of their category, etc.) are speedily moved to appropriate prisons.
HMPPS Regime
Response
This remains a concern.
Recommendation 5 Repeated Prev. unaddressed
Provide funding to ensure that those with mobility issues can move around the prison e.g., lifts and widened doorways.
HMPPS Estate
Response
This remains an issue.
Recommendation 6
When the category D Hewell Grange was open prisoners were employed to maintain the approach to the prison, cut the verges and clear and tidy the car parks. Those prisoners are no longer present and funding to fulfil these requirements is necessary.
HMPPS Estate
Recommendation 7 Repeated Prev. unaddressed
Please conclude the report into the death on 14 June 2018, so that any identified lessons learned may be acted upon.
Other (other) Safety
Response
Twelve months on, no report has been received.
Recommendation 8
Maintain the improvement with the early days unit, including improved transition from the induction houseblock to permanent accommodation.
Governor / Director Regime
Recommendation 9
Improve identification of those prisoners with learning difficulties/disabilities and their consequential support.
Governor / Director Equality
Recommendation 10
Maintain culture change pressure to have a consistent standard of staff behaviour towards prisoners.
Governor / Director Staffing
Recommendation 11 Repeated Prev. unaddressed
Improve the handling of prison complaints and applications systems, focusing particularly on those which raise issues of discrimination, to ensure that such concerns are appropriately addressed and where necessary dealt with through the DIRF process.
Governor / Director Complaints
Response
This remains the case.
Recommendation 12
Improve the cleanliness and appearance of the approach to the prison.
Governor / Director Estate
Recommendation 13 Repeated Prev. unaddressed
Maintain a focus on equality issues to ensure that all prisoners are treated fairly. For example, but not exclusively: the provision of wheelchairs in reception, translation services and information in other languages.
Governor / Director Equality
Response
Hewell is improving its handling of Equalities issues but still takes comfort in the collection and (as yet imperfect) collation of data rather than analysis/action. The distinction between the superficial embracing of diversity and the view that equality means fairness is still not adequately understood.
Other IMB Reports for Hewell
2025 Published 20 Feb 2026 1,008 755
2024 Published 8 Jan 2025 1,033 1,033
2023 Published 19 Jan 2024 1,060 664
2022 Published 15 Mar 2023 886 539
2020 Published 21 Jan 2021 359
PPO Fatal Incidents

Prisons and Probation Ombudsman fatal incident investigations for this establishment.

Mesut Olgun
Self-inflicted · Report published
Duncan Abrams
Natural causes · Report published
Surendra Patel
Natural causes · Report published
Prevention of Future Deaths Reports

Coroner PFD reports issued to this establishment.

Gary McDonald
20 Sep 2022 · Suicide (from 2015) | State Custody related deaths
Colin Blackburn
17 Sep 2021 · State Custody related deaths | Mental Health related deaths
Gareth Warburton
4 Dec 2019 · State Custody related deaths
Kelvin Speakman
27 Feb 2019 · State Custody related deaths
Liam Smith
18 Sep 2015 · State Custody related deaths; Hospital Death (Clinical Procedures and medical management) related deaths