Recommendation - Avon and Somerset Constabulary, June 2025
Recommendation date: 4 June 2025
Response due: 30 July 2025
Published: 24 February 2026
Welfare and vulnerable people
We identified organisational learning followinga review where Avon and Somerset Constabulary received a 999 call from Surrey Police advising them of a female self-harming and overdosing on the phone to her friend. Both forces made telephone calls to the parents of the female in distress, however the caller ID was withheld and no voicemail was left.
Recommendations (1)
Recommendation 1
Accepted
Recommendation
The IOPC recommends that Avon and Somerset Constabulary should put in place a process to ensure the control room telephone number is displayed to callers during a threat-to-life incident or a voice message is left enabling them to call back … Read more
Force Response
Accepted We have discussed this with the communications centre manager for Avon and Somerset Constabulary. They will be writing a policy/guidance about leaving messages enabling people to call back if they have been unable to answer our call. Once this … Read more