Recommendation - Lincolnshire Police, December 2022
Recommendation date: 2 December 2022
Response due: 27 January 2023
Published: 31 January 2023
Discrimination
We identified organisational learning from a review following other handling. Communication restrictions (emails blocked) were put in place on a complainant's email address. They had access to one force email address and one officer email address. The complainant was not informed the restrictions were put in place. They continued emailing for a period of time regarding other cases. They were informed of the restrictions 19-21 months later. No audit trail was obtained regarding the restrictions and regular reviews were not conducted.
Recommendations (1)
Recommendation 1
Accepted
Recommendation
The IOPC recommends that Lincolnshire Police should devise a unified, auditable process for handling unreasonable and unacceptable communications with service users. Consideration should be given to ensuring the process covers the needs of service users and how to fulfil them, … Read more
Force Response
Accepted action: Thank you for your observations following our recent communication. Please don’t apologise I understand and thank you for the clarification. As the construction consultation and implementation of any new policy is a protracted exercise. In view of your … Read more