Recommendation - National Police Chiefs' Council, February 2023

This recommendation follows an IOPC review of a local investigation report where Hampshire police received a number of abandoned / silent 999 calls from a telephone number associated with a high-risk domestic violence warning marker. The force did not initially deploy to the call as a Grade 1 and the caller was located a number of hours later with serious injuries following a domestic violence assault. At the time of the incident, Hampshire police did not have any clear guidance in place with regard to how their call-handlers should respond to abandoned / silent 999 calls. Their call handling and domestic violence policies were both past their review date and contained insufficient content and detail to allow for the provision of effective guidance of what is expected from staff in relation to these areas.There is also currently a lack of suitable national instruction within the Authorised Professional Practice to advise …