Recommendations - Essex Police, September 2019
Recommendation date: 2 September 2019
Response due: 28 October 2019
Published: 17 October 2019
Death and serious injury
A woman called Essex Police to express concerns about her son and his partner after she received a call from them where there was shouting and they hung up. When police arrived at their home, they found the man’s partner had suffered multiple stab wounds. She later died at the scene. The woman’s son was arrested at the scene and later charged with her murder.
Recommendations (2)
Recommendation 1
Accepted
Recommendation
It was identified during the IOPC investigation, that control room staff in Essex Police do not receive any notification when calls go past their target response time. Essex Police should introduce a measure for control room staff to be notified … Read more
Force Response
Accepted action: Whilst we accept the recommendation submitted, the solution to address this issue will require amendments to the STORM Command and Control IT platform. This would involve the creation of an electronic timed flag within the system to highlight … Read more
Recommendation 2
Accepted
Recommendation
The IOPC investigated a complaint relating to the information given by call handlers in the force control room (FCR) to callers. Essex Police procedure on responding to incidents states that, for emergency graded incidents, callers should be given an estimated … Read more
Force Response
Accepted action: This recommendation has been agreed and adopted. This has been implemented by FCR for all Emergency and Priority graded incidents, where this information in now provided. This change in policy and process is currently allocated to [the Head … Read more