Recommendations - South Yorkshire Police, June 2020
Recommendation date: 5 June 2020
Response due: 31 July 2020
Published: 24 August 2021
Welfare and vulnerable people
An investigation into a complaint, where a mother raised welfare concerns for her son, identified learning in relation to the subsequent police response.
Recommendations (4)
Recommendation 1
Accepted
Recommendation
The IOPC recommends South Yorkshire Police review its management and allocation of priority reports, including consideration of how a priority report is dealt with as soon as possible. The aim of a priority graded report is to ensure a police … Read more
Force Response
Accepted action: In February 2020, a revised South Yorkshire Police (SWP) incident protocol for the handling of calls made to the police was introduced. This dictates how incidents arec dealt with and has been revised on a number of occasions. … Read more
Recommendation 2
Accepted
Recommendation
The IOPC recommends that South Yorkshire Police review its procedures regarding managing outstanding incidents to ensure its systems are robust and adequately overseen by control room and district supervision. The majority of reports are allocated and managed by dispatchers, which … Read more
Force Response
Accepted action: SYP have introduced a Resource Management Sergeant at each of the four districts, and are on duty 24/7. Their role is to manage and allocate staff and endure that planned response times are met. They are reponsible for … Read more
Recommendation 3
Accepted
Recommendation
The IOPC recommends that South Yorkshire Police review the operating procedures of the Smart computer system, along with any training requirements, to enable practitioners to achieve its maximum benefit. The four members of the control room staff interviewed, supported by … Read more
Force Response
Accepted action: Refresher training has taken place alongside the revised Incident Protocol Handling. The Additional Information Bar is now utilised and instructions for its use is documented as policy in the Incident Protocol Handling. The use of this is subject … Read more
Recommendation 4
Accepted
Recommendation
The IOPC recommends that South Yorkshire Police confirm additional prompts have been implemented into the Smart computer system. An automated warning prompt on the relevant report generated a reminder at 7.05pm to indicate the dispatch target time of one hour … Read more
Force Response
Accepted action:
Additional prompts are included in the new incident handling protocol. In addition, there is a sergeant at each District responsible for the management of demand and resources.