LGO Individual Decisions

Summary: We cannot investigate this complaint. Ms X has used a right of appeal, so this is not an issue the Ombudsman can deal with

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant had the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about student exemption from Council tax because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate Mrs X’s complaint about education matters known to her for more than 12 months. There are no reasons to justify disapplying the late complaint rule. It is reasonable to expect Mrs X to complain to the Council about events since then before we could consider them.

Summary: We will not investigate Mr X complaint about the Council’s response to his neighbour’s antisocial behaviour. The Complaint is late. We will also not investigate Mr X’s complaint about discrimination by the Council. There is insufficient evidence of fault to justify investigating.

Summary: We cannot investigate this complaint about Council tax payments and liability. Ms X has already appealed to the Valuation Tribunal and the law says we cannot investigate. Nor will we investigate the Council’s billing because it is unlikely we would find fault.

Summary: We will not investigate Mr X’s complaint that the Council has not complied with data protection law in respect of his request for it to change his record on its electoral register. This is because this is best dealt with by the Information Commissioner’s Office.

Summary: We will not investigate Mr X’s complaint about the actions of a parish council. Parish councils are not within the Ombudsman’s jurisdiction. Nor will we investigate his complaint that the Council failed to respond to his request for information. It is reasonable to expect him to complain to the Information Commissioner’s Office on this point.

Summary: We will not investigate this complaint about how the Council has dealt with a breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint because the Council accepted it was at fault and provided a proportionate remedy for the injustice caused when it responded to Mr B’s complaint about temporary accommodation it placed him in. Further investigation would not lead to a different outcome.

Summary: We will not investigate Mrs X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.

Summary: We will not investigate Mrs X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.

Summary: Mr X complained the Council has failed to properly complete his financial assessments or correctly consider his disability related expenses, which has resulted in unaffordable care charges and a substantial debt. We found the Council at fault for not identifying and assisting Mr X in managing his escalating debt, and for the delays in the complaint process. These faults have caused Mr X distress and frustration. The Council will apologise, make a payment and take action to improve communication between the finance team and adult social care team, and produce guidance for staff about m

Summary: Mr X complained about the quality of care provided to his daughter Miss Y at a Council commissioned supported living placement. There was some fault in the care provider’s record keeping, in its support with completing an activities planner and in its failure to share the care plan with Miss Y. The Council has agreed to apologise to Miss Y and Mr X and make a symbolic payment to Miss Y to acknowledge the frustration and uncertainty caused.

Summary: We will not investigate Mr X’s complaint about damage caused to his wall. This is because it is reasonable for Mr X to go to court.

Summary: We will not investigate Ms X’s complaint about the actions of the Council relating to an incident that led to a substantiated safeguarding concern. There is not enough evidence of fault by the Council to warrant investigation. Another body is better placed than us to consider an alleged data breach. We cannot investigate the actions of a representative of a school.

Summary: We will not investigate Ms X’s complaint about the actions of the Council relating to an incident that led to a substantiated safeguarding concern. There is not enough evidence of fault by the Council to warrant investigation. Another body is better placed than us to consider an alleged data breach. We cannot investigate the actions of a representative of a school.

Summary: We will not investigate this complaint about the Council’s decision to install visitors’ parking bays outside Mrs X’s house. There is not enough evidence of fault or significant injustice to warrant an investigation.

Summary: We will not investigate this complaint about inappropriate use of the electoral register as this does not cause the complainant a significant personal injustice. Additionally, we cannot investigate the actions of parish councils and complaints about data handling are best dealt with by the Information Commissioner's Office.

Summary: Ms C complained on behalf of her client Ms D, that the Council did not honour a commitment it gave that she could move on to a pitch at a Gypsy and Traveller site. We upheld the complaint, finding the Council should not have withdrawn its offer to Ms D. Its actions caused her distress and meant she missed an opportunity to move on to the site. The Council had recognised fault in its communications with Ms D. It had apologised and offered a symbolic payment. But we considered these measures did not adequately remedy Ms D’s injustice. The Council accepted our findings and agreed to incr

Summary: We will not investigate this complaint about the Council failing to issue a decision on a code of conduct complaint against a parish councillor. The Council has now issued its decision, and an investigation by the Ombudsman would not lead to a different outcome. It is also reasonable to allow the Council an opportunity to address the complainant’s associated concerns about the delay in issuing the decision.

Summary: We will not investigate Miss X’s complaint about the Council failing to send her daughter invoices regarding her care contributions between April 2023 and January 2024. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Summary: We will not investigate Mr X’s complaint about the Council requiring him to complete a dampness investigation into a property he owns. This is because there is insufficient evidence of fault.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate Miss X’s complaint about her daughter’s social worker not providing appropriate support during child in need interventions, and about delay in the Council dealing with her complaint under the statutory children’s complaint procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.