LGO Individual Decisions

Summary: We will not investigate Mr B’s complaint that the Council has not put in place clear signage to alert motorists to a traffic restriction. This is because it was reasonable for Mr B to challenge the Penalty Charge Notice he received by putting in an appeal to the Traffic Penalty Tribunal. The Tribunal is in the best position to decide this matter.

Summary: We found fault with the Council delaying outside the statutory timescales in completing the Education, Health and Needs Care Plan assessment by two months causing frustration and uncertainty to Ms X. We also found fault with the Council failing to suitability consider its Section 19 duty to Ms X’s child from October 2024 to the end of April 2025. This caused Ms X’s child to miss a suitable education. The Council agreed to pay Ms X £200 for the delays and £1,800 for the missed education in recognition of the injustice the Council’s fault caused.

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for free home-to-school transport for her child. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate Miss X’s complaint on how the Council’s trading standards officers dealt with her concerns about a product she believes led to the death of two of her pets. There is not enough evidence of Council fault

Summary: We will not investigate this complaint about the Council not taking planning enforcement action for what he sees as a breach of planning control. This is because we are unlikely to find fault by the Council.

Summary: We will not investigate Ms X’s complaint who says she lost her house due the Council’s neglect. She made the complaint late and there is no good reason to consider it now.

Summary: Mrs X complained the Council continually failed to collect her green waste bin. We find the Council at fault for missed collections and not monitoring the collections as it said it would, causing avoidable inconvenience and frustration to Mrs X. We recommend the Council apologises and reviews its collection monitoring procedures.

Summary: We will not investigate Ms X’s complaint about the suitability of a housing offer and its refusal to accept a complaint about the matter. The Council agreed to conduct a suitability review. If Ms X is dissatisfied with the outcome of the review, she can appeal to the county court. It is unlikely we would find fault in the Council’s decision not to also consider the matter under its complaint’s procedure.

Summary: Ms Y complained about the Council’s ongoing failures with the provision of her assisted bin collection service. We have found fault, causing injustice, by the Council, in failing to provide Ms Y with a reliable and consistent assisted bin collection service. The Council has agreed to remedy this by: apologising; making a payment to reflect the upset caused; carry out further monitoring of Ms Y’s service; and a service improvement.

Summary: We will not investigate Mrs X’s complaint about the delays issuing her daughter G’s Education, Health and Care (EHC) Plan because the Council has offered a suitable remedy. There is nothing we could add to the Council’s response to Mrs X’s complaint about her dealings with the Council once the Council issued the draft Plan. The school the Council named in the Plan now says it cannot meet G’s needs. The Council is responsible for ensuring G receives the special educational provision in her plan. If Mrs X is unhappy with its efforts to do so, she should complain to the Council in the fi

Summary: We will not investigate Mr X’s complaint about council tax. This is because the Council has already provided a satisfactory remedy.

Summary: We will not investigate Mr X’s complaint about council tax. This is because the Council has already provided a satisfactory remedy.

Summary: We will not investigate Mrs M’s complaint about a social care assessment for her daughter, G, because we could not add to the Council’s response, and further investigation would not lead to a different outcome. There is insufficient outstanding injustice to justify our involvement.

Summary: We will not investigate this complaint about a Council tax discount and reduction because there is a right of appeal to a Valuation Tribunal.

Summary: We cannot investigate this complaint about the contents of a court report or the outcome of the related court proceedings. The law does not allow us to investigate matters which have been subject to court proceedings.

Summary: We cannot investigate this complaint about the enforcement of a Penalty Charge Notice because it is reasonable to expect Mrs Y to pursue the matter through the Traffic Enforcement Centre and the Traffic Penalty Tribunal, and as she has already applied to the Traffic Enforcement Centre, we cannot investigate her complaint.

Summary: We will not investigate this complaint about the Council’s consideration of a landlord accreditation licence. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Miss X’s complaint about the care and contact arrangements in place for her child. This is because these are matters that have been decided by the courts. If Miss X believes the Council are in breach of a court order it is reasonable for her to raise this in court.

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s suggestion about one of its refuse collection online forms. This is because there is not enough evidence of fault by the Council and the injustice Miss X claims is not significant enough to justify our involvement. We also cannot achieve the outcome Miss X seeks.

Summary: We will not investigate this complaint about the Council’s decision not to allow Mrs X to join its housing register as it is unlikely we will find fault by the Council.

Summary: Mr D complains the Council failed to properly assess disrepair in his private rental accommodation. I have found fault because the Council delayed progressing and closing the case. The Council has agreed to service improvements and will apologise to Mr D.

Summary: We cannot investigate Mrs X’s complaint about her children wrongly being removed from her care because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been subject to court proceedings. We have no discretion to do so.

Summary: We will not investigate this complaint about the Council’s decisions that Mr X does not qualify to join its housing register. Part of the complaint is late without good enough reason to investigate it now. On the part that is not late, there is not enough evidence of fault justifying investigating.

Summary: We will not investigate Dr Y’s complaint about the Council’s decision not to assess their child for an Education, Health and Care Plan. This Is because it is reasonable for Dr Y to use their right of appeal to a tribunal.

Summary: We will not investigate this complaint about the Council’s decision not to investigate Mrs Y’s complaint about trading standards enforcement. The complaint is late and there is no good reason why it could not have been made sooner.