LGO Individual Decisions

Summary: We will not investigate this complaint about the priority given to a housing application. This is because there is not enough evidence of fault to warrant an investigation.

Summary: We will not investigate Mr X’s complaint about how the Council handled his complaint. This is because any injustice caused to Mr X is not significant enough to justify an investigation.

Summary: We will not investigate this complaint about the way the Council considered Mr X’s neighbour’s planning applications. The complaint about the Council’s decision to grant planning permission in January 2024 is made too late. We have not seen enough evidence of fault in the way the Council considered the second planning application to justify an investigation, and we cannot achieve the outcome Mr X is seeking.

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application in 2022 and 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing register priority. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about the Council evicting Mr X from interim accommodation and ending the relief duty as Mr X has exercised his right to seek a review of the decision. There is insufficient evidence of fault to justify an investigation into Mr X’s complaint about the Council reporting him to the Police.

Summary: We will not investigate this complaint about the Council’s consideration of reports of breaches of planning control and decision not to take formal enforcement action. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice.

Summary: We will not investigate this complaint about council tax liability for a period after the complainant left a property. This is because it is a matter for the Valuation Tribunal.

Summary: Mr X complained the Council failed to take enforcement action against his landlord in relation to disrepair at his property. We have discontinued the investigation into this complaint as Mr X has brought Judicial Review proceedings against the Council.

Summary: We will not investigate Mr X and Mrs X’s complaint about the Council not taking any action to resolve noise made by their neighbour. There is not enough evidence of fault to warrant investigation.

Summary: We will not investigate this complaint about the Council’s response after Mrs X reported trees and bamboo in her neighbour’s garden. This is because there is insufficient evidence of fault by the Council.

Summary: X complained the Council failed to use its powers to ensure a project aimed at providing a public benefit to the area. The Council accepted there was fault, as it cannot now explain why it did not require improvements to the land as it had once intended. It has also agreed it needs to review its practice and procedure to avoid similar fault in future. We found fault because records were missing from the Council’s planning register. We completed our investigation because the Council agrees to our recommendations.

Summary: We will not investigate this complaint about the Council failing to take planning enforcement action against a breach of planning control. There is not enough evidence of fault in the way the Council reached its decision that it was not expedient to pursue the matter further.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about a noise complaint because there is insufficient evidence of fault by the Council and some issues are late.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.

Summary: We will not investigate Mr X’s complaint about a Housing Benefit overpayment. It is reasonable to expect him to appeal to the Tribunal.

Summary: Mr B complained that the Council had failed to properly consider his request for an anti-social behaviour case review or take effective action to deal with ongoing incidents of nuisance from his neighbour. We have not found fault with the actions of the Council.

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. We are unlikely to achieve anything more than the actions already undertaken by the Council.

Summary: We will not investigate this complaint about how the Council dealt with planning applications for developments in the area where the complainant lives. This is because it is not yet possible to determine if the complainant has suffered any significant injustice because of the alleged fault.

Summary: Mr X complained about the Council’s decision to grant planning permission for his neighbour’s extension, which he said had an adverse impact on his privacy. We found no fault in how the Council processed and approved the application.

Summary: Mr X complains about the Council’s delay in ensuring screening is installed for a flue on the roof top of a building opposite his property. We will not investigate the complaint because an investigation is unlikely to add to the Council’s own investigation or lead to a different outcome and the injustice caused to Mr X is limited.

Summary: We will not investigate Miss X’s complaint about the Council’s use of site notices to publicise planning applications. This is because there is not enough evidence of fault by the Council and we could not say its actions caused Miss X significant injustice.