LGO Individual Decisions

Summary: We will not investigate this complaint the Council misled its Planning Committee. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council taking recovery action through enforcement agents for unpaid council tax. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Council Tax account. This is because there is not enough evidence of fault to justify an investigation and the Council has already partially upheld the complaint, accepting fault in its call handling. Further investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s decision not to provide Mr X with free parking at a local leisure centre. This is because there is insufficient fault to warrant an investigation.

Summary: We cannot investigate Mr X’s complaint about the Council using an attachment of earnings order for a Council Tax debt as Mr X has issued Court proceedings against the Council.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about payments for council tax. This is because there is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate Mr X’s complaint about the outcome of his housing register application. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council’s decision to approve a planning application for a shed and deal with a report of a breach of planning control. There is not enough evidence of fault in the way the Council made the decision to justify an investigation. Nor is there evidence of fault in the way the Council considered Mrs X’s report of a breach of planning control.

Summary: We will not investigate this complaint about the way the Council dealt with a planning application before deciding to grant planning permission. We have not seen sufficient evidence of fault in the way the Council considered the application to justify an investigation.

Summary: X complained about the Council’s decision to approve a planning application on land behind X’s home. We decided to not investigate further because we were unlikely to find evidence of fault, recommend a remedy or achieve any other meaningful outcome.

Summary: We will not investigate this complaint about Council tax support because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his taxi driver licence renewal application. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Mr X wants.

Summary: We will not investigate Mr X’s complaint that the Council delayed in agreeing his eligibility for a disabled facilities grant as it failed to exercise discretion in his case. This is because there is insufficient evidence of fault.

Summary: Mr X complained the Council failed to take appropriate action to address anti-social behaviour from a nearby holiday home, and communicated poorly with him. Mr X said this caused unnecessary distress and frustration, and is impacting on his family. We do not find the Council at fault for the way it handled reports of anti-social behaviour. However, we find the Council at fault for poor communication. This caused injustice. We are satisfied the Council has apologised.

Summary: We will not investigate this complaint about how the Council handled a complaint about noise nuisance. This is because some of the issues raised are for other agencies and others are subject to legal proceedings. There is not enough evidence of fault for us to investigate the remaining matters.

Summary: We will not investigate this complaint about comments about a planning application published on the Council’s website. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainants. The complainants have also not suffered any significant injustice.

Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault in the decision not to pursue enforcement.

Summary: We will not investigate this complaint about the Council’s response to the failure to play the complainant’s deceased partner’s choice of music at her funeral service. This is because we would not achieve anything significant by doing so.

Summary: Mr C complains the Council failed to properly consider a reserved matters application for a development next to an area of Ancient Woodland without ensuring adequate protection to prevent harm. We have found no fault by the Council.

Summary: We will not investigate this complaint that the Council failed to take enforcement action in relation to works being carried out at a neighbouring property. This is because there is insufficient evidence of fault in how the Council has dealt with the matters raised.

Summary: Mr X complains the Council obtained a council tax liability order without sending him a payment demand. The Ombudsman finds the Council followed the correct procedures for collection. It will apologise to Mr X for not spelling his name correctly on its online system. The Council has already agreed to cancel enforcement costs which is an adequate financial remedy to reflect the avoidable inconvenience.

Summary: Mr X complains about the Council’s decision to recover overpaid housing benefit. We will not investigate this complaint because there was a right of appeal to a tribunal and the matter is out of time.