LGO Individual Decisions

Summary: We will not investigate this complaint that the Council has failed to repair a defective section of road outside the complainants’ home. This is because it is reasonable for Mr and Mrs B to apply for a court order requiring the Council to repair the road.

Summary: We uphold Ms X’s complaint, as the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to complete its stage two without further delay.

Summary: We will not investigate this complaint about Education Health and Care Plan provision as Mr and Mrs X have appealed to the Tribunal.

Summary: Mrs X complained the Council cut down trees and a hedgerow over a 1-kilometre stretch in a conservation area. Mrs X says the Council’s actions have impacted her privacy, removed a sound and pollutant barrier and have caused her anxiety, emotional damage and stress. The Ombudsman found fault with the Council’s failure to consult with the district council and tell Mrs X of the clearance works. The Ombudsman considered the Council’s offer of £500 to Mrs X suitable. The Ombudsman did not find fault with the Council’s decision to complete the clearance works.

Summary: Mrs X complains the Council has failed to secure the provision in her son, Y’s, education, health and care (EHC) plan.

Summary: Mr X complained the Council erected a streetlamp directly outside his house without notice or consultation. He said the streetlamp spoilt his view and shone light directly into his house. Mr X also complained about the way the Council handled his complaint about the matter. There was no fault in the Council’s actions.

Summary: Mr E has complained about the mental health and social care of his sister, Mrs F, by the Council and Trust. We find fault with the mental health and social care of Mrs F but not with her mental health assessment or the Trust’s complaint handling. The Trust and Council agreed to apologise to Mr E and take action to prevent similar problems in the future.

Summary: We cannot investigate this complaint about the services provided to a young person looked after by the Council. This is because the complainant has started court action.

Summary: Ms C complains the Council failed to properly safeguard her mother or provide satisfactory information about funding for care homes. The Council is at fault for failing to carry out safeguarding, assessment, and complaint handling procedures correctly. It is also at fault for failing to properly advise Ms C about funding for care home placements. These failures and delays caused Ms C and her family potential financial loss, anxiety, frustration, and uncertainty. To remedy the complaint the Council has agreed a reimbursement of top-up fees, payments to Ms C, her mother, and sister; and

Summary: Miss X complained the Council failed to provide her son, F, with a suitable full-time education and provision in his Education, Health and Care (EHC) Plan between May 2019 and October 2021. The Council was not at fault for failing to provide suitable education as it offered F a school place, but Miss X decided to remove him from school and home educate him. The Council was at fault for a delay in issuing a decision letter following an annual review of F’s EHC Plan in May 2019. It was also at fault for failing to ensure the educational provision Miss X provided for F at home was suitab

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.