LGO Individual Decisions
33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Showing 259 results matching "London Borough of Enfield"
London Borough of Enfield (21-010-067)
Adult Care Services
Other
Subject: Assessment And Care Plan
Summary: The Ombudsmen have decided they will not investigate a complaint about a person’s health and social care as it has not been made by a suitable person. Further, it would be reasonable to use an alternative legal remedy.
London Borough of Enfield (21-014-331)
Environment And Regulation
Other
Subject: Refuse And Recycling
Summary: We will not investigate Mr X’s complaint about the Council’s garden waste collection scheme. There is not enough evidence of the matter causing him a sufficient personal injustice to warrant us investigating.
London Borough of Enfield (21-001-627)
Planning
Upheld
Subject: Enforcement
Summary: Mr X complained the Council failed to remove stacked shipping containers near to his home. The Council was at fault for not taking the enforcement action it said it would. The Council will pay Mr X £300 for the avoidable time and trouble caused by having to complain and chase it for the enforcement action.
London Borough of Enfield (25-004-827)
Planning
Other
Subject: Planning Applications
London Borough of Enfield (25-017-366)
Education
Other
Subject: School Transport
London Borough of Enfield (25-013-889)
Housing
Other
Subject: Private Housing
London Borough of Enfield (25-019-185)
Environment And Regulation
Upheld
Subject: Other
London Borough of Enfield (23-020-340)
Benefits And Tax
Upheld
Subject: Council Tax
London Borough of Enfield (24-012-244)
Planning
Upheld
Subject: Planning Applications
London Borough of Enfield (25-014-917)
Adult Care Services
Other
Subject: Direct Payments
London Borough of Enfield (25-018-557)
Benefits And Tax
Other
Subject: Housing Benefit And Council Tax Benefit
London Borough of Enfield (25-018-689)
Benefits And Tax
Other
Subject: Council Tax
London Borough of Enfield (25-017-220)
Environment And Regulation
Other
Subject: Other
London Borough of Enfield (25-005-300)
Environment And Regulation
Other
Subject: Trees
London Borough of Enfield (25-003-979)
Housing
Upheld
Subject: Allocations
London Borough of Enfield (25-017-985)
Housing
Other
Subject: Homelessness
London Borough of Enfield (25-014-960)
Benefits And Tax
Upheld
Subject: Council Tax
London Borough of Enfield (24-023-149)
Housing
Upheld
Subject: Homelessness
London Borough of Enfield (25-009-585)
Benefits And Tax
Other
Subject: Council Tax
London Borough of Enfield (25-008-870)
Housing
Upheld
Subject: Homelessness
London Borough of Enfield (25-010-564)
Housing
Not Upheld
Subject: Homelessness
London Borough of Enfield (25-011-434)
Housing
Other
Subject: Allocations
London Borough of Enfield (25-019-811)
Housing
Other
Subject: Allocations
London Borough of Enfield (25-023-325)
Housing
Other
Subject: Allocations
London Borough of Enfield (25-019-793)
Housing
Other
Subject: Allocations
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Birmingham City Council (912), Essex County Council (669), Kent County Council (530), Surrey County Council (523), Transport for London (432).
Investigated Decisions Over Time
Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.
Annual Complaints (LGO-wide)
Official annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % |
|---|---|---|---|---|
| 2024-25 | 39,320 | 8,596 | 7,104 | 82.6% |
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Education | 5,609 | 3,193 | 57% |
| Adult Care Services | 5,168 | 2,094 | 41% |
| Transport And Highways | 4,050 | 306 | 8% |
| Housing | 4,021 | 1,407 | 35% |
| Planning | 3,380 | 395 | 12% |
| Children S Care Services | 3,280 | 792 | 24% |
| Environment And Regulation | 3,201 | 592 | 18% |
| Benefits And Tax | 2,378 | 405 | 17% |
| Other Categories | 1,968 | 118 | 6% |
| Health | 458 | 163 | 36% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +19pp | |
| 2 | Three Rivers District Council | 9 | 9 | 0 | 100% | +19pp | |
| 3 | Broxbourne Borough Council | 7 | 7 | 0 | 100% | +19pp | |
| 4 | St Albans City Council | 7 | 7 | 0 | 100% | +19pp | |
| 5 | Burnley Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 6 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 7 | Adur District Council | 5 | 5 | 0 | 100% | +19pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +19pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +19pp | |
| 10 | Swindon Borough Council | 23 | 22 | 1 | 96% | +15pp | |
| 11 | Somerset Council | 129 | 122 | 7 | 95% | +14pp | |
| 12 | North East Lincolnshire Council | 21 | 20 | 1 | 95% | +14pp | |
| 13 | Essex County Council | 421 | 392 | 29 | 93% | +12pp | |
| 14 | Derbyshire County Council | 136 | 126 | 10 | 93% | +12pp | |
| 15 | Blackpool Borough Council | 14 | 13 | 1 | 93% | +12pp | |
| 16 | London Borough of Lambeth | 153 | 140 | 13 | 92% | +11pp | |
| 17 | London Borough of Barking & Dagenham | 59 | 54 | 5 | 92% | +11pp | |
| 18 | Warrington Council | 13 | 12 | 1 | 92% | +11pp | |
| 19 | Eastbourne Borough Council | 12 | 11 | 1 | 92% | +11pp | |
| 20 | London Borough of Southwark | 139 | 126 | 13 | 91% | +10pp | |
| All-organisation benchmark | 81% | — | |||||