LGO Individual Decisions

Summary: Mrs B complained that the Council failed to give adequate notice of changes to its post-16 transport policy so she had to pay for her son’s transport to college during the 2019/20 academic year. She also complains that, in the following academic year, the Council failed to arrange transport for her son until January 2021. The Ombudsman found the Council properly notified parents of changes to its transport policy. However, it was at fault in failing to provide transport between September and December 2020 and in failing to keep Mrs B informed. The Council has agreed to make a payment

Summary: We will not investigate this complaint that the Council has failed to supply information requested as this is a matter for the Information Commissioner’s Office.

Summary: I have discontinued my investigation. Ms X had a right of appeal in February 2020 and in July 2021 which we would have expected her to use. The Ombudsman cannot achieve the outcome Ms X wants. The Ombudsman cannot direct changes to an EHC plan or name a different school, only the SEND tribunal can do this.

Summary: Mrs X complained about how the Council approved a planning application near her home and how it dealt with her reports the planning permission had been breached. There was fault in how the Council first accepted assurances of the developer without evidence. However, the Council later made a site visit and reviewed its decision. There was no fault in how the Council made this second decision. The Council has apologised for the initial fault and delays in responding to Mrs X’s complaint, which was a suitable remedy. The Council also agreed to remind its planning officers about the impor

Summary: We cannot investigate this complaint about personal information included in court papers.

Summary: We will not investigate this complaint about the way the Council dealt with its local and a neighbour plan or planning applications in the area where Mr X lives. This is because there is no evidence of fault by the Council.

Summary: Mr X complains about the Council’s response to his concerns about his next-door neighbours’ use of their rear garden. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about council tax arrears because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about a penalty charge notice issued to Mr X as it is reasonable for him to have appealed against it, following the statutory appeal process.