LGO Individual Decisions

Summary: We will not investigate this complaint about the costs the Council charged when Mr X sold his beach-hut. That is because there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the complainant’s council tax band because there is insufficient evidence of fault by the Council and because the complainant could have appealed to the Valuation Tribunal.

Summary: We will not investigate this complaint about a plaque and scattering of ashes in a cemetery. This is because the Council has provided a fair and proportionate response and, for other issues, there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s failure to carry out decisions made by the full Council. We do not consider the complainant has suffered enough personal injustice to warrant an investigation.

Summary: We will not investigate this complaint about the failure to take enforcement action against a developer on the construction of the road junction where the complainant lives. Planning permission for the development was granted by the Planning Inspectorate which is not a body within our jurisdiction.

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because the complainant has not been caused any significant injustice.

Summary: Mrs X complained that the Council misinformed her about the amount of Right to Buy discount she would have to repay when she sold her home. She had to repay far more than the amount originally stated which caused considerable stress and financial difficulties for her and her family. The Council has agreed to provide a suitable financial remedy for the injustice caused by this fault.

Summary: We will not investigate this complaint about the Council’s decision to close car park lifts because of a failure of the emergency call system. The complaint does not meet the tests set out in our Assessment Code. Decisions on whether the Council has breached the Equalities Act are a matter for the courts.

Ms X complains about the grant of planning permission for a building at the end of their neighbour’s garden. We will not investigate this complaint because there is no evidence of fault by the Council.

Summary: We ended our investigation into Mr X’s planning complaint as we could not achieve a worthwhile outcome for him.

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s benefits. This is mainly because the relevant events were too long ago for there to be a realistic chance of us reaching a clear enough view on the relevant points.

Summary: We will not investigate this complaint about the way the Council considered a planning application as it does not cause sufficient injustice to Ms X as to warrant investigation. The effect upon her as a tax payer affects all or most of the population and is therefore out of jurisdiction.

Summary: Mr X says the Council was dishonest and inefficient when it considered and determined two planning applications. He also says the Council did not properly investigate breaches of planning control at the site of the planning applications. The complaint was closed because there was no fault by the Council.