LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 32 results matching "Ashford Borough Council"

Ashford Borough Council (21-011-599)
Planning Not Upheld
Decision date: 18 Aug 2022 · Ashford Borough Council
Subject: Planning Applications
Summary: Mr X complained the Council allowed a landlord on his estate to subdivide upwards of 20 properties without planning permission and turn them into Houses in Multiple Occupation (HMOs). We did not find fault with the Council.
Ashford Borough Council (22-003-111)
Planning Other
Decision date: 20 Jun 2022 · Ashford Borough Council
Subject: Planning Applications
Summary: We will not investigate Mrs X’s complaint that the Council failed to ensure the developer of her property used the materials she says were required to comply with the planning permission for her property. This is because the injustice she claims is the result of the developer’s actions rather than those of the Council. Mrs X may wish to obtain legal advice about making a claim against the developer if she believes they have failed to provide what she has paid for.
Ashford Borough Council (21-006-187)
Planning Not Upheld
Decision date: 29 Mar 2022 · Ashford Borough Council
Subject: Planning Applications
Summary: Mr X complains the Council failed to take appropriate enforcement action regarding a breach of planning control by his neighbour. We found there was no fault, and this was a decision the Council were entitled to make.
Ashford Borough Council (21-017-610)
Transport And Highways Other
Decision date: 22 Mar 2022 · Ashford Borough Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about parking permits. This is because there is insufficient injustice to justify our involvement. Also, as we are unable to deal with the substantive issue it is not a good use of public resources to investigate the Council’s handling of Mr Y’s complaint.
Ashford Borough Council (21-014-269)
Transport And Highways Other
Decision date: 25 Jan 2022 · Ashford Borough Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint that the Council should not have issued a penalty charge notice for a parking contravention. The complainant had a right of appeal to a tribunal.
Ashford Borough Council (25-019-675)
Transport And Highways Other
· Ashford Borough Council
Subject: Parking And Other Penalties
Ashford Borough Council (25-007-925)
Planning Upheld
· Ashford Borough Council
Subject: Planning Applications
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%