LGO Individual Decisions

Summary: We will not investigate this complaint about a taxi licence decision. This is because the complaint is late and there are not good reasons to investigate the complaint now.

Summary: We will not investigate this complaint about the Council’s consideration of a referral made to it by Mr X, relating to a tradesperson. There is not enough evidence of fault and there is otherwise no worthwhile outcome we can achieve.

Summary: Ms X complains the Council’s care provider, Bluebird Care Bedford, failed to meet her needs properly. The evidence shows there has been no fault by the Council.

Summary: We will not investigate this complaint about the way the Council considered Mr X’s planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We consider it reasonable to expect Mr X to have used his right to appeal against both non determination of the application and the eventual refusal.

Summary: We will not investigate Miss X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.

Summary: The complainant (Mrs X) said the Council failed when carrying out her daughter’s (Y) Education Health and Care needs assessment and in not supporting her when she was out of school. We found fault with the Council’s delays in deciding whether to issue an Education Health and Care Plan for Y and in issuing Y’s final plan. The Council’s fault caused injustice to Y and Mrs X. We also found fault with the Council’s record keeping. We did not find fault within the actions of the Council’s Education Welfare officer and for not providing education to Y when she was out of school. The Council

Summary: We have decided not to investigate Mr X’s complaint about the Council’s delay in carrying out a financial assessment. The Council has upheld the complaint and agreed to refund part of the care costs, which is an appropriate remedy for the injustice caused by the lack of initial costs information and its delay in completing the financial assessment. It will also share the learning from this complaint with relevant staff to prevent recurrence of the fault.

Summary: We will not investigate this claim for a personal injury. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complaint to go to court.

Summary: Mr Y complained on behalf of his mother, Mrs X. He complained about how the Council dealt with Mrs X’s non-residential care charges following her discharge from the hospital. There were some faults by the Council which caused injustice to Mrs X and Mr Y. The Council will take action to remedy the injustice caused.

Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Miss X to ask the Council for a statutory review of the decision and to appeal further to the County Court if unsuccessful.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about a councillor. There is insufficient evidence of fault in the way the Council dealt with the complaint.

Summary: We will not investigate Ms X’s complaint about the priority awarded on the Council’s housing register. There is insufficient evidence of fault to justify our involvement. In any case, Ms X’s situation changed after the complaint to us, which led to the Council awarding a higher priority band, so there is no worthwhile outcome we could achieve by investigating now.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s applications for a Lawful Development Certificate. This is because the complainant has appealed, or has the right to appeal, to the Planning Inspector. We are unlikely to find fault in relation to the remaining issues complained about.

Summary: We will not investigate this complaint about the way the Council considered the complainant’s reports of anti-social behaviour. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because it is unlikely we would find fault by the Council.

Summary: We cannot investigate this complaint about the Council’s decision to refuse listed building consent. The complainant has exercised her right of appeal to the Planning Inspector. We have no jurisdiction to investigate in these circumstances.

Summary: Mr D complained the Council closed his council tax account using incorrect information from a third party and then pursued enforcement action for a council tax debt without sending the correct notification letters. Mr D says this caused him distress and financial hardship. We have found fault with the Council’s actions. The Council has agreed to remedy the injustice caused by the fault. The Council will apologise, make symbolic payments and take action to improve services in the future.

Summary: Mr X complains about the footcare provided to Mrs Y at a care home. The care provider employed a qualified footcare provider and took appropriate action to find an alternative footcare provider when Mr X raised his concerns. The Council is at fault as the care provider failed to give Mr X the opportunity to comment on allegations which led it to restrict his visits to a care home and check the accuracy of the allegations but this did not cause significant injustice to him. The Council is also at fault as it failed to include Mr X in its safeguarding investigation into his concerns abo

Summary: We will not investigate this complaint about rights of way. This is

Summary: We will not investigate this complaint about the way the Council has handled Ms X’s council tax account. This is because the Council has recently taken action to remedy the complaint and achieve the outcome requested.

Summary: We will not investigate this complaint about how the Council dealt with Dr X’s partner’s application for council tax reduction. This is because the complaint is outside the Ombudsman’s jurisdiction as she has used her right of appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s council tax account as there is insufficient evidence of fault by the Council to warrant our involvement.

complaints triggered by a report used in the family court. This is because the issues Mr X raises cannot be separated from the matters decided in the family court.

Summary: We will not investigate this complaint about the actions of a Parish Council and its Chair. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot investigate complaints about Parish Councils, and there is insufficient evidence of fault in the way the Borough Council considered the associated code of conduct complaint against the Chair.

Summary: We will not investigate Miss X’s complaint. This is because an investigation by this office could not add to the response the Council has already provided which explains the ongoing family court proceedings need to conclude before it can consider her complaint.