LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a licensing hearing. This is because it would be reasonable for Mr X to appeal the Council’s decision so the law says we should not investigate.

Summary: We will not investigate Mr X’s complaint about the allocated social worker on his child’s case. We cannot consider complaints about matters which are, or have been, subject to court proceedings. There is no sign of fault in the Council’s decision not to consider his complaint about the social worker further until the proceedings have concluded.

Summary: We upheld Miss X’s complaint about delays in the Education, Health and Care needs assessment regarding her child, Y. The Council agreed to resolve the complaint early by apologising to Miss X and paying her a symbolic payment to acknowledge the injustice caused.

Summary: There was delay in completing a phase transfer review of an Educational, Health and Care Plan and fault in the way a Council transferred the Plan to a new authority when Y moved home. This caused unnecessary time, trouble, distress and Y missed out on three weeks of college. The Council will apologise, make a symbolic payment and service improvements. The complaint is upheld.

Summary: We will not investigate this complaint about information the Council presented in a court report. The law does not allow us to investigate matters which have been subject to court proceedings. Of the matters which are separable, there is not enough evidence of fault in the Council’s refusal to support Mr X.

Summary: We will not investigate Mr B’s concerns about the actions of a parish council. This is because the information does not indicate the Council was at fault for the way it responded to Mr B’s concerns and we cannot investigate complaints about parish councils.

Summary: Miss X complained about delays by the Council in her Education, Health and Care needs assessment. She said the delay left her without the support she needed. We found the Council at fault for not completing the assessment within the legal timescales, which caused Miss X uncertainty and frustration. The Council will apologise and make a higher payment to recognise Miss X’s distress.

Summary: Mx X complained the Council cancelled their Care and Support Plan after 6 months despite no positive change in their circumstances leaving them with unmet care needs. We found no fault with the Council.

Summary: We will not investigate this complaint about the Council’s decision to issue a Certificate of Lawfulness for his neighbour’s dropped kerb. We have not seen enough evidence of fault in the Council’s actions.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Council’s decision not to renew Mr X’s Blue Badge. This is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about delay by the Council in assessing Mrs X’s child’s special educational needs and issuing a decision that either meets with her approval or opens a right of appeal. The Council has accepted it has taken too long to issue the decision and agreed to provide a suitable remedy for the delay.

Summary: Mr X complained the Council did not provide the therapies and equipment included in his children’s Education, Health and Care Plans. We found the Council failed to secure much of that provision between January 2024 and July 2025, causing injustice to Mr X’s children in the form of lost provision and a reduced capacity to engage with other parts of their education. The Council agreed to our recommendations to apologise and make Mr X a symbolic payment to remedy this injustice. Mr X also complained that the Council should allow his children to repeat the school year. We did not find fau

Summary: Mr X complained the Council did not provide the therapies and equipment included in his children’s Education, Health and Care Plans. We found the Council failed to secure much of that provision between January 2024 and July 2025, causing injustice to Mr X’s children in the form of lost provision and a reduced capacity to engage with other parts of their education. The Council agreed to our recommendations to apologise and make Mr X a symbolic payment to remedy this injustice. Mr X also complained that the Council should allow his children to repeat the school year. We did not find fau

Summary: Mr X complained about the Council’s failure to maintain a high hedge it owned behind his property. We found the Council did not apply the correct legislation or act according to its duties around high hedge complaints; this is fault. The faults caused Mr X frustration, time and trouble. The Council has agreed to apologise to Mr X, consider his concerns using the appropriate legislation, policy and guidance and review staff awareness around high hedge complaints.

Summary: We will not investigate Miss X’s complaint about how the Council secured the content of her child, Y’s, Education, Health and Care Plan from July 2023. Part of the complaint is late, and there are no good reasons to exercise discretion to investigate. Miss X had a right to appeal to the SEND Tribunal for part of the complaint, and it was reasonable to expect her to do so. We cannot investigate matters after February 2025 because Miss X used her right to appeal to the SEND Tribunal.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about highway maintenance because the court is better placed to consider the complaint.

Summary: We will not investigate Mr X’s complaint about his dealings with the Council in connection with the care of his grandchildren because there is nothing we could add to the independent investigation commissioned by the Council.

Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal. The complaint is also out of time.

Summary: We will not investigate this complaint about delays in the Council assessing Mrs X’s child’s special educational needs. This is because the Council agreed a suitable remedy for the distress and extra costs Mrs X incurred.

Summary: Mr X complained the Council failed to re-evaluate the flow rates for the Sustainable Urban Drainage Scheme at a new housing development increasing flooding in the village where he lives. We have discontinued the investigation. This is because we cannot achieve the outcome Mr X is seeking.

Summary: We will not investigate this complaint about council tax summons cost. This is because the complaint is late and there is no good reason why Mr X could not have complained earlier.

Summary: We will not investigate this complaint about delays in completing an Educational Health and Care Assessment. The Council have agreed to resolve the complaint by offering a suitable remedy.

Summary: We will not investigate Ms X’s complaint about the support provided to her as a carer between 2020 and 2023 and during recent legal proceedings. Part of the complaint is late and we cannot investigate matters related to court proceedings.