LGO Individual Decisions

Summary: We will not investigate this complaint about delay and the Council’s decision not to issue a building regulations completion certificate. We have not seen enough evidence of fault to justify an investigation into the decision to issue the certificate. Also, we do not consider it a good use of resources to investigate the delay in responding to the enquiries alone.

Summary: Mr X complained about the Council’s handling of his educational personal budget request for his daughter. We found the Council was at fault for not telling him the reasons for rejecting his request and not informing him of his right to a review. This caused Mr X avoidable distress. The Council agreed to apologise, pay him £150 and issue reminders to staff.

Summary: We will not investigate Mrs X’s complaint about the Council’s actions and responses to her reports of litter and debris dumped on roadsides in the area. W

Summary: We will not investigate this complaint about the Council’s failure to take planning enforcement action over a highway left unadopted following planning approval in 1998. There is insufficient evidence of fault which would warrant an investigation.

Summary: The Council delayed issuing an amendment notice for Mrs X’s child, Y’s, Education, Health and Care Plan following an annual review. This caused Mrs X uncertainty and frustration, but Y did not miss out on any SEN provision. The Council has agreed to apologise and make a payment to Mrs X.

Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.

Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.

Summary: We will not investigate this complaint about a highway kerb because there is not enough evidence of fault to justify investigating.

Summary: We cannot investigate Mr X’s complaint about his children being removed from his care following family court proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been subject to court proceedings. We have no discretion to do so.

Summary: We will not investigate Miss X’s complaint about the provision of an Education Health and Care Plan. It is unlikely we could achieve more than the Council’s complaint investigation achieved.

Summary: We will not investigate Mr X’s complaint about the Education, Health and Care Plan process. The complaint is late, and Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.

Summary: We will not investigate Mr X’s complaint about children services’ actions as the assessment and tests he wanted could have been ordered by a Court during the proceedings he was involved in.

Summary: We will not investigate this complaint about the conduct of a school transport appeal provided by the Council. There is not enough evidence of fault by the Council to warrant investigation.

Summary: Ms X complained the Council failed to refer her daughter to the complex needs team and failed to make section 19 provision. This has caused Ms X distress and her daughter to miss out on education. The Council is at fault for failing to make a decision on the section 19 duty and providing a written copy of this to Ms X. This has caused uncertainty. I have recommended a remedy.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application. The Council has provided an appropriate remedy through its complaints process and further investigation by us would not lead to a different outcome.

Summary: We will not investigate this complaint that the Council was at fault in its management of a child protection matter in relation to the complainant’s daughter. This is because we would not seek to add anything to the investigation the Council has already carried out.

Summary: We have upheld Mr X’s complaint the Council did not complete an adult social care assessment. The Council has agreed to complete an assessment. That is a proportionate remedy for any injustice caused.

Summary: We will not investigate this complaint about the Council’s alleged withholding of Mr X’s rights to a full mediation after it issued an Education Health and Care Plan for Miss X. The existence of a right of appeal to the Special Needs and Disability Tribunal to resolve the dispute about the appropriate provision for Miss X means Mr X has an alternative remedy available it would be reasonable to use.

Summary: We will not investigate Miss X’s complaint about the handling of her son’s education. Miss X has appealed to the First-Tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.

Summary: We will not investigate Ms X’s complaint about a councillor’s conduct and how the Council dealt with her complaint. There is insufficient evidence of fault in how the Council reached its decisions to warrant an investigation.

Summary: We will not investigate Mr X’s complaint that the Council’s actions led to a breach of a child arrangement order. This is because an investigation would not lead to any further findings or outcomes.

Summary: We will not investigate this complaint about the Council’s decision to end its relief duty towards Mr X. It was reasonable for Mr X to use his right of appeal to the county court.

Summary: We will not investigate this complaint about delays to the right to buy process. This is because it is reasonable for the complainant to go to court.

Summary: We will not investigate Mrs X’s complaint about Education Health and Care Plan issues going back six years. There are no good reasons why the late complaint rule should not apply.

Summary: We will not investigate Mr X’s complaint regarding home to school transport. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.