LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council’s assessment of Mr Y’s disability related expenditure. There is insufficient evidence of fault to justify an investigation.

Summary: We cannot investigate this complaint about a taxi license being revoked because Miss Y has used her right to appeal the revocation and the matter is being considered by the courts.

Summary: We will not investigate Mrs X’s complaint about the Council deciding not to take enforcement action. This is because there is not enough evidence of fault.

Summary: We will not investigate Mr X’s complaint about property damage. The court is best placed to consider claims about damage to property.

Summary: We have completed our investigation into how the Council handled Mrs X’s child’s education when they were unable to attend school. This is because we find no fault with the way the Council made its decisions.

Summary: We will not investigate this complaint about the Council’s handling of a licence renewal application. This is because there is not enough evidence of fault by the Council and it is unlikely investigation would not achieve any worthwhile outcome for him.

Summary: The Council was at fault for not putting in place suitable education when a child was out of school and for delaying carrying out and annual review of a child’s Education, Health and Care Plan. This meant the child did not receive the education they should have and the complainant had to wait longer than they should have to challenge the content of their child’s Education, Health and Care Plan. To remedy the injustice caused the Council agreed to apologise and make a payment to recognise the loss of education to the child.

Summary: We will not investigate this complaint about the Council’s assessment of a homelessness and a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: Ms X complained the Council delayed finalising her daughter’s Education, Health and Care plan. The Council was at fault. It caused a delay of six months. This likely meant her daughter missed out on some support that she needed and impacted on her wellbeing. Ms X herself also likely experienced inconvenience and distress and her right to appeal was frustrated. The Council has agreed to take action to address their injustice.

Summary: Mr X complained about the Council’s handling of various works to improve the energy efficiency of his home. We have found fault by the Council which caused Mr X avoidable distress, inconvenience and frustration. In addition to the actions the Council has already taken it has agreed to make an additional payment of £1,000 to provide a suitable remedy to Mr X.

Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the decision made by the Valuation Office Agency.

Summary: We will not investigate this complaint about the Council not taking action to remove a sign from a footpath. The personal injustice is not significant enough to justify our involvement.

Summary: We have completed our investigation into how the Council dealt with Mr X’s complaint about a statutory nuisance from a nearby ventilation system. This is because we find no fault with the way the Council made its decisions.

Summary: Mrs X complained that the Council failed to complete her child’s Education, Health and Care needs assessment within the statutory timescales. We find the Council at fault for delay causing uncertainty and distress for the family. We recommend the Council apologises and makes a payment to Mrs X.

Summary: We will not investigate Ms X’s complaint about alleged bias in how the Council awards contracts for alternative educational provision. There is insufficient evidence of fault and an investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about charging for adult social care. We are satisfied with the actions the Council has taken to waive charges before it explained how to pay them. The remaining charges are correctly due. It is unlikely an Ombudsman investigation would reach a different outcome.

Summary: We will not investigate Mr C’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr C to put in an appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate Miss X’s complaint about housing allocations. There is insufficient evidence of fault in the way the Council determined her housing priority banding which would warrant an investigation.

Summary: We will not investigate Ms M’s complaint about arrangements for her daughter G’s education because there is not enough evidence of fault to justify an investigation.

Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

Summary: We will not investigate this complaint about damage caused to Miss X’s windscreen as it does not represent a level of injustice sufficient to warrant our further involvement.

Summary: We will not investigate this complaint that the Council has failed to make alternative educational provision for the complainant’s son while he has been out of school. Investigation would not lead to a different outcome and is not therefore warranted.

Summary: We will not investigate this complaint about adult social care at home. The Council has apologised and acted to improve service. We are satisfied with these actions, and it is unlikely we would achieve anything further.

Summary: We will not investigate Mrs X’s complaint about how the Council gave her late parents a Disabled Facilities Grant (DFG), put a charge against the property, is not waiving the charge, and how it communicated with her about the matter. There is not enough evidence of fault by the Council to warrant us investigating. Investigation of the communications issue would not result in a different outcome.

Summary: There was no fault in the way the Council dealt with an appeal against new school transport arrangements. We have completed our investigation.