LGO Individual Decisions

Summary: Miss X complained the Council failed to protect her from harm between 2001 and 2017. The Council has agreed to investigate Miss X’s complaint under the children’s statutory complaints procedure, so we ended our investigation.

Summary: We will not investigate this complaint about the protection of trees and rights of way during preparation work for a major road project. There is insufficient evidence of personal injustice which would warrant an investigation.

Summary: Ms X complained the Council delayed investigating her complaints at stage 2 of the children’s statutory complaints procedure. The Council has delayed by eight months in going to stage 2. It should apologise, pay Mrs X £240 and move without further delay to stage 2.

Summary: Mr B says the Council failed to grit the whole village, failed to replace missing grit bins and failed to resolve issues with various signs in the village. There is no fault in the Council’s decision-making in relation to the extent of gritting in the village and no fault in refusing to replace grit bins. There was confusion in the Council’s communications with Mr B about new grit bins and it failed to keep him up-to-date with what was happening with signs in the village. An apology, consideration of the outstanding matters and communication with Mr B about the Council’s decision is s

Summary: We uphold Ms X’s complaint, that the Council failed to consider her complaint within its children statutory complaints’ procedure. The Council has agreed to complete its stage two without further delay.

Summary: We will not investigate this complaint about the Council’s delay in responding to Mr X’s complaint concerning its Police and Crime Panel. This is because there are insufficient grounds to warrant an investigation and no useful outcome an investigation could achieve.

Summary: We uphold Mr X’s complaint, as the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to complete its stage two without further delay.

Summary: We will not investigate Mrs X’s complaint about a report prepared for a fostering panel by the Council’s children services team. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough injustice and the Information Commissioner’s Office is better placed.

Summary: We cannot investigate Ms B’s complaint that her car was damaged due to the Council’s failure to maintain a road. This is because Ms B took the Council to court.

Summary: Mr X complains past fault by the Council resulted in the submission of a planning application in 2019 for development which will negatively impact on his home. We will not investigate the complaint because we cannot achieve the outcome Mr X seeks.

Summary: Mrs X complained about the level of care provided to her mother, Ms Y, in the last few days of her life by the care home. She also complained about the clearing of Ms Y’s room and the way her belongings were handled. There were failings in the care home’s records in the last few days of Ms Y’s life and it failed to properly safeguard her belongings after her death. The Council, which commissioned the care, should apologise, pay Mrs X £250 and ensure the care home takes action to prevent recurrence.

Summary: We will not exercise discretion to investigate this complaint about damage caused to Ms X’s property arising from the Council’s failure to clear overgrown gullys on the public highway. This is because it is reasonable to expect Ms X to go to court to determine any liability owed by the Council.

Summary: We will not investigate this complaint about a needs assessment carried out by the Council. This is because the complainant had the right to appeal about the content of the Education Health and Care Plan the Council produced, and it would have been reasonable for her to do so.

Summary: Ms X complains the Council failed to take account of her vulnerability when seeking recovery of several Penalty Charge Notices for parking. There is no evidence of fault causing injustice by the Council.

Summary: Ms X complains the Council was at fault as it failed to ensure the safety of her mother Mrs Y, while resident in a care home as she was attacked by another resident. We found no fault by the Council in the way it ensured Mrs Y’s safety and carried out a safeguarding referral. We found fault by the Council as it delayed responding to Ms X’s complaints about the matter. The Council has accepted it was at fault. It has already apologised which is suitable action for it to take so we have completed our investigation.

Summary: We cannot investigate this complaint about how the Council carried out an Education Health and Care needs assessment. This is because the complainant has used their right to appeal about the outcome to a tribunal, which places the matter outside our jurisdiction.

Summary: We will not investigate this complaint about the Council not collecting grass cuttings. The complainant has not suffered sufficient personal injustice to warrant our involvement. Nor is it likely that further investigation would lead to a different outcome.

Summary: We will not investigate this complaint about the introduction of parking restrictions near Ms X’s home. There is insufficient evidence of fault which would warrant an investigation.