LGO Individual Decisions

Summary: Mr X complains about the Council’s handling of his housing register application. Mr X says the Council has not properly considered his medical evidence and not awarded him appropriate medical points. Mr X also complains the Council suspended his application inappropriately. We find fault with the Council for delays. We have made recommendations for the Council to remedy the injustice caused.

Summary: We will not investigate this complaint about backdating a housing benefit claim because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s decisions to approve planning applications. It is too late to complain about the first application. We are unlikely to find evidence of procedural fault in the consideration of the second application. No decision has been made on the remaining application; therefore, any injustice is speculative.

Summary: There was no administrative fault in the Council’s decision not to include children’s soft play centres in one of its COVID-19 business support schemes. Although the complainant opposes this decision, this does not give us grounds to uphold her complaint. We have therefore completed our investigation.

Summary: Mr X complained about the Council’s decision to grant planning permission for his neighbour’s extension. We have not found the Council to be at fault. It considered Mr X’s concerns about light and incorrect measurements prior to granting permission. For this reason,

Summary: Mr B complained the Council wrongly confirmed an Article 4 Direction for an area in which he owns a plot of land. We found no fault in how the Council handled the Article 4 Direction process, we cannot therefore criticise the merits of its decision. Also, there was not fault in how it responded to Mr B’s complaint in 2021. However, it was at fault for failing to respond to him when he first brought his concerns to its attention in 2020. It has agreed to apologise to Mr B for the uncertainty this caused.

Summary: We will not investigate this complaint about matters surrounding a planning enforcement case. Mr X lives nearly 2 miles from the location of the alleged planning breach. We do not consider that any fault has caused Mr X an injustice that would justify our involvement.