LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 39 results matching "Dover District Council"

Dover District Council (22-007-922)
Planning Other
Decision date: 22 Nov 2022
Subject: Planning Applications
Summary: We will not investigate this complaint that Officers pressured planning committee Members to achieve a favourable outcome for the applicant. From the information we have seen it is unlikely we will find fault in the Council’s actions.
Dover District Council (22-006-831)
Planning Other
Decision date: 4 Nov 2022
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not been caused significant injustice as a result of the alleged fault.
Dover District Council (21-017-450)
Housing Upheld
Decision date: 1 Sep 2022
Subject: Homelessness
Summary: Mr C complained about how the Council dealt with his housing needs as a sufferer from a severe medical condition. He says it placed him in unsuitable temporary accommodation, delayed awarding him high priority on the housing register and delayed offering him suitable housing. We find the Council was at fault as it delayed offering Mr C suitable housing. The Council has agreed to our recommendations to address the injustice caused to Mr C.
Dover District Council (22-002-868)
Housing Other
Decision date: 27 Jun 2022
Subject: Allocations
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
Dover District Council (22-003-091)
Planning Other
Decision date: 7 Jun 2022
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice because of the alleged fault.
Dover District Council (22-002-498)
Benefits And Tax Other
Decision date: 26 May 2022
Subject: Council Tax Support
Summary: We will not investigate Mr B’s complaint about a council tax reduction decision. This is because it is reasonable for Mr B to appeal to the Valuation Tribunal.
Dover District Council (21-016-500)
Benefits And Tax Other
Decision date: 31 Mar 2022
Subject: Covid 19
Summary: We cannot investigate this complaint about the decision to end the complainant’s council tax support. This is because the complainant has appealed to the Valuation Tribunal. The complaint is therefore outside our jurisdiction with no discretion to investigate.
Dover District Council (21-017-445)
Planning Other
Decision date: 21 Mar 2022
Subject: Other
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for alterations to a building near Ms X’s home. This is because there is no evidence of fault in the way the Council reached its decision.
Dover District Council (21-013-889)
Benefits And Tax Other
Decision date: 15 Feb 2022
Subject: Council Tax
Summary: We will not investigate this complaint about council tax arrears because there is insufficient evidence of fault by the Council.
Dover District Council (21-014-881)
Planning Other
Decision date: 10 Feb 2022
Subject: Planning Applications
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her neighbour’s planning application. This is because there is no evidence of fault by the Council.
Dover District Council (21-013-530)
Housing Other
Decision date: 18 Jan 2022
Subject: Allocations
Summary: We will not investigate this complaint about the Council’s housing allocations scheme. This is because there is not enough evidence of fault by the Council to warrant us investigating.
Dover District Council (25-030-873)
Planning Other
· Dover District Council
Subject: Planning Applications
Dover District Council (25-012-817)
Transport And Highways Other
· Dover District Council
Subject: Parking And Other Penalties
Dover District Council (25-018-558)
Environment And Regulation Other
· Dover District Council
Subject: Noise
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%