LGO Individual Decisions

Summary: There was no procedural fault in the Council’s decision not to investigate Mrs X’s complaint about safeguarding failings in the 1990s. Because of this, we have no power to question its decision.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of disrepair in her private rented housing because there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council’s decision not to pay Mr X a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s enforcement against those who drive over footpaths and verges. This is because the complaint is late without good reason to exercise discretion to investigate it now and any injustice is not significant enough to justify our involvement.

Summary: We have discontinued our investigation. We cannot investigate this complaint because the complainant has initiated court proceedings about the same matter. The law prevents us from investigating anything that has been the subject of court proceedings.

Summary: We will not investigate this complaint about how the Council responded to a referral to its Welfare Rights Service. This is because it is unlikely we would find fault in the Council’s actions.

Summary: We will not investigate Miss X’s complaint the Council had delayed court processes. The Council has refused to investigate as the court action involves her adult daughter, and not her. There is not enough evidence of fault in how it made that decision to justify our involvement.

Summary: We will not investigate Mrs X complaint about shared home to school transport. It is unlikely we would find fault in the Council’s decision not to agree to solo transport with a medical professional accompanying her child.

Summary: Miss X complained that the Council’s Local Authority Designated Officer (LADO) failed to follow correct procedures in relation to a referral by her employer. There is no evidence of fault by the Council in the way the LADO handled the referral or its oversight of the following investigation.

Summary: We will not investigate this complaint about the actions of the Council’s Enforcement Agent. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Miss X’s complaint that the Council has refused to install a disabled ramp outside her property or improve the condition of a footpath nearby her property. There is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Council’s involvement in the decisions to place Mr B’s partner in a care home and keep her there. Any concerns Mr B has about mental capacity assessments or best interests decisions completed and the Deprivation of Liberty Safeguards authorisation in place can be considered by the Court of Protection.

Summary: We will not investigate Mr X’s complaint about the Council’s failure to clear litter from land close to his home. This is because the issue does not cause Mr X significant injustice.

Summary: We will not investigate this complaint about the Council refusing to deal with Mr X’s complaints during court action. Most of the matters he complains of directly concern or are closely connected to matters subject to court proceedings. He has a right to raise those matters in court it would be reasonable to use. Where those matters have already been raised, we cannot investigate them. The separable matter of the timely payment of a travel expense is not likely to have caused sufficient injustice to Mr X to warrant investigation by us of that matter alone.

Summary: We will not investigate this complaint about the conduct of a member of Council staff. This is because we could not add to the investigation carried out by the Council and the Information Commissioner is better placed to deal with complaints about data protection matters.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about how the Council considered a planning application. We have not seen enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about parking and other matters as the complainant is not caused a level of injustice that would justify our further involvement.

Summary: We will not investigate Ms X’s complaint the Council has refused to assess her adult social care needs. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council serving a community protection notice on Mr Y in 2024. This is because an investigation is unlikely to achieve a worthwhile outcome.

Summary: We will not investigate this complaint about the Council’s failure to ensure a business stops storing bins on the highway. This is because the complaint is made too late. We have seen no reason why the complainant could not have contacted us much sooner.

Summary: We will not investigate this complaint about failure in the way the Council considered a planning application. We do not consider the complainant has suffered a significant personal injustice which warrants our involvement.

Summary: We will not investigate this complaint about a section 7 report. This is because the law prevents us from considering what happens in court.

Summary: We will not investigate Mrs X’s complaint that the Council did not make her aware she would be charged a contribution towards the cost of the home and that she should not have to pay because she does not want to live in the care home. This is because there are no worthwhile outcomes achievable. In addition, there is insufficient evidence of fault.

Summary: We will not investigate Ms X’s complaint about a decision to withdraw transport to her day service. There is insufficient evidence of fault to warrant an investigation.