LGO Individual Decisions

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Miss X complains the Council incorrectly shared details of her vehicle following an incident she was not involved in. We found the Council at fault for sharing incorrect information. This error caused a financial impact, stress and inconvenience for Miss X. Her insurer has refunded the increase in her insurance premium, so Miss X has suffered no financial loss. The Council has apologised for the error, and this is a satisfactory remedy for the injustice caused.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Mr B’s complaint that his property is being damaged due to the Council’s failure to maintain the highway. This is because it is reasonable for Mr B to put in a claim to the Council’s insurers, and if needed, take the Council to court.

Summary: Mr C complained about the way the Council carried out a safeguarding investigation about an incident involving his son, Mr D at a care facility. We found fault with the Council: it delayed excessively in completing the investigation, notifying Mr C of the outcome and its communication with him was poor throughout. The Council has offered to pay Mr C £500 and has improved its procedures for the future.

Summary: We will not investigate Mrs X’s complaint about the Council refusing to provide her child with free transport to school. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Mr X complained the Council failed to investigate his concerns that his son did not receive adequate education. He says the Council’s actions have caused significant harm to his son’s development. I have ended our investigation because Mr X’s substantive complaint falls outside the Ombudsman’s jurisdiction.

Summary: We will not investigate this complaint about the Council’s decision not to obtain a Speech and Language assessment as part of Mrs X’s son’s Education, Health and Care Needs Assessment. This is because it would be reasonable for Mrs X to raise the point at the First-tier Tribunal (Special Educational Needs and Disability) as part of an appeal.

We have upheld Mr X’s complaint about his child’s missed Speech and Language Therapy provision. This is because the Council has agreed to provide a proportionate remedy for the injustice caused. There is not enough evidence of fault in the Council’s refusal to escalate Mr X’s complaint to justify investigation.

Summary: Mrs X complained about the Council’s delays in completing her son’s (Y) Education Health and Care needs assessment and in issuing his final Education Health and Care Plan. She also complained about the Council’s failure to ensure Y received education when he could not attend his school. We found fault with the Council. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make symbolic payments.

Summary: We will not investigate Mr X’s complaint that his human rights have been breached by the Council’s failure to investigate his previous three complaints. This is because we cannot achieve the outcome sought and there is no worthwhile outcome.

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Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not consider Mrs M’s complaints until the Council has completed the parent carer’s assessment.

Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole. This is because the complaint is late and it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Summary: Ms C complained about delays in the EHC needs assessment process for her child (X), and about the amount of education he received. We found delays in the Education, Health, and Care needs assessment process, this was a service failure causing Ms C frustration and uncertainty. We did not find fault in the process the Council followed to consider alternative provision. The Council will apologise and make a symbolic payment to remedy the injustice its delays caused Ms C.

Summary: We will not investigate this complaint about the advice requested by the Council during the Education, Health and Care Plan process. This is because it is reasonable for Mrs X to appeal to the First-tier Tribunal (Special Educational Needs and Disability) if she is unhappy with the outcome of the Council’s assessment.

Summary: We will not investigate Mr B’s complaint that the Council has wrongly rejected his compensation claim after his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Summary: Ms X complains about the way the Council dealt with her child’s special educational needs causing distress and uncertainty. We found fault by the Council as it delayed issuing a final amended Education Health and Care Plan following an annual review. We have ended our investigation into the complaint as the Council has offered Ms X a suitable remedy for the injustice caused.

Summary: Miss X complained the Council failed to complete an Education, Health and Care needs assessment for Y in line with statutory time limits and failed to make alternative provision available for him while he was out of school. The Council was at fault for delays in completing the needs assessment and in securing alternative provision for Y, causing uncertainty and a loss of education. The Council has agreed to apologise and make a payment to reflect the injustice.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Miss X complained the Council delayed finalising her daughter’s Education, Health and Care plan and failed to ensure suitable education was provided during this period. We have found the Council was at fault. It caused a delay of nine months and continues to cause delay. This likely meant Miss X’s daughter missed out on the education and support she needed. Miss X herself also likely experienced inconvenience and distress. The Council has agreed to take action to address their injustice.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.