LGO Individual Decisions

The complainant, whom I shall refer to as Mr X, complained about an email sent by a councillor. Mr X complained the councillor described his behaviour as “aggressive”. This upset Mr X and his wife. Mr X is unhappy with how the Council investigated his complaint.

Summary: Mr X complained the Council incorrectly suggested he damaged one of its buildings. Mr X was also unhappy with the way the Council handled his data and his complaint. Mr X said this situation caused him reputational damage and a loss of income. We have discontinued our investigation because the substantive complaint is out of time. It is also unlikely further investigation will achieve a different outcome, or the outcome Mr X seeks. The concerns Mr X has raised about data processing are better dealt with by the Information Commissioner’s Office.

Summary: We will not investigate this complaint about the Council’s refusal of an application for a self-isolation payment. There is no evidence of fault by the Council.

Summary: We will not investigate this complaint about the way the Council handled the determination of a planning application for a replacement dwelling near the complainant’s home, or its handling of the subsequent complaint correspondence. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council’s handling of the application has not caused the complainant an injustice, and it has provided an appropriate response to the alleged faults in the complaints process.