LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council dealt with a retrospective planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Summary: We will not investigate this complaint that the Council delayed issuing an Education Health and Care plan for the complainant’s son. This is because investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: We will not investigate Mrs X’s complaint the Council failed to provide support and training when it placed a child in her and her husband’s care. The Council has already investigated and responded to some of Mrs X’s concerns under all three stages of the statutory complaint procedure. It has apologised and offered remedial action and payment for the injustice caused by the fault identified. We could not add to the Council’s responses or achieve anything more. We will not investigate other elements of Mrs X’s complaints to us because they are late, the law prevents us, or the Council

Summary: We found fault by the Council on Mrs Y’s complaint that it failed to follow statutory timescales following a request for it to carry out an Education, Health and Care needs assessment for her son. It also failed to provide her son with appropriate education when he was on a reduced timetable or had been suspended. The Council agreed to send a written apology for the failings, pay £1,400 for the injustice caused by not completing the assessment within statutory timescales, pay £7,200 for lost alternative provision, remind officers of the need to consider its duties for children not att

Summary: Miss D complained on behalf of her sister who lives in supported living accommodation arranged by the Council. We upheld her complaint, finding the Council failed to take sufficient action to safeguard Miss D’s sister after she experienced aggressive behaviour from another resident. We considered its inattention caused unnecessary distress to both Miss D and her sister. The Council has accepted these findings and at the end of this statement, we set out action it has agreed to take to remedy their injustice and try to prevent a repeat.

Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. There is not enough evidence of fault to justify our involvement.

Summary: We have upheld Mrs X’s complaint about delays in the Education Health and Care Plan process. The Council have agreed to resolve the complaint by offering a suitable remedy.

Summary: Mrs X complained about delays by the Council during her son’s Education, Health and Care needs assessment. She said the delay left him without the support he needed, and he was unable to attend school. We have found the Council at fault for not completing the assessment within the legal timescales, which caused Mrs X uncertainty and frustration. The Council agreed to apologise and make a payment to recognise Mrs X’s distress.

Summary: We will not investigate Miss X’s complaint about the Council’s actions following a safeguarding incident involving her family. The Council has already apologised that its initial contact and communication was not in line with best practice. Further investigation is unlikely to achieve anything more.

Summary: We will not investigate this complaint about the actions of an enforcement agent employed by the Council to recover unpaid parking penalty debts. There is insufficient evidence of fault causing injustice to the complainant to warrant an investigation.

Summary: We will not investigate Mr X’s complaint about how the Council handled his housing application. This is because further investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about the Council employing enforcement agents to recover a council tax debt and the charges made by the agents for breaching a payment agreement. There is no worthwhile outcome achievable by our investigation because the complainant has not provided sufficient information to the Council for it to respond to his complaint.

Summary: We will not investigate this complaint about the quality of care in a care home and the Council’s related actions. We cannot achieve the outcomes Mr X seeks.

Summary: We will not investigate this complaint about care charges because further investigation would not lead to a different outcome, and we are satisfied with the actions the Council has taken in this complaint.

Summary: We will not investigate this complaint about Mr X’s housing application. The evidence suggests the Council properly reached its decision not to give Mr X’s application priority. We would be unlikely to achieve significantly more regarding the delay. The data protection concern is more properly for the Information Commissioner.

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: We cannot investigate Mr X’s complaint the Council failed to take action against his neighbours, who are Council tenants, after his fence was damaged. This is because we have no power to consider the Council’s action in connection with its management of its social housing.

Summary: Mrs Y complained the Council wrongly assessed Mr X’s care needs and did not pay for his care. She says this caused her unnecessary distress and financial strain. We find the Council at fault which caused Mrs Y limited injustice. We find the action taken by the Council has remedied the injustice caused.

Summary: We will not investigate this complaint about the Council not telling her about changes to ‘right to buy’ discounts. It is reasonable to expect Ms X to take the Council to court.

Summary: We will not investigate this complaint about adult social care in a care home. There is not a significant injustice to the person who complained to justify our involvement.

Summary: We will not investigate this complaint about adult social care fees for a care home placement, including top-up fees. It is unlikely the Ombudsman would find evidence of fault. The Council has given a thorough explanation which we cannot add to. It is unlikely an Ombudsman investigation would achieve a different outcome.

Summary: We will not investigate this complaint about failure to deal with a blocked drain and breaches of planning control. We have not seen enough evidence of fault in the way the Council considered these matters.

Summary: We will not investigate Miss X’s complaint about Education Health and Care Plan delays because we are unlikely to achieve a significantly different remedy. It is reasonable to expect her to appeal to the Tribunal a dispute over which is the suitable school for home to school transport purposes.