LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s attempts to discuss his council tax account. This is because the Council has satisfactorily addressed any injustice he suffered; an investigation would be unlikely to provide a different outcome. In addition, it would be reasonable for Mr X to refer this complaint to the Valuation Tribunal if he disputes liability.

Summary: We will not investigate this complaint about how the Council dealt with a planning application and breaches of planning control. This is because we are unlikely to find fault. It is also not yet possible to say if the complainant has suffered significant injustice.

Summary: We cannot investigate Mr X’s complaint about the contents of the Council’s social work report about his family. This is because a court considered the content of the report, and the law says we cannot investigate.

Summary: We will not investigate this complaint about a council tax support decision. This is because it is reasonable to expect Ms X to have appealed to the Valuation Tribunal.

Summary: We will not investigate this complaint about a penalty charge notice. This is because there is not enough evidence of fault by the Council and it would have been reasonable for Mrs X to have made representations to the Council and appealed to the Traffic Penalty Tribunal.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her correspondence about a Penalty Charge Notice. This is because Miss X has challenged the Council’s escalation of the case at court and if she disagreed with the Penalty Charge Notice it would have been reasonable for her to have used her right of appeal.

Summary: We will not investigate Mr X’s complaint about multiple penalty charge notices. It is reasonable to expect Mr X to appeal to the Traffic Penalty Tribunal. And we cannot achieve the outcome he is seeking.

Summary: We will not investigate Miss X’s complaint about issues around her children being accommodated for a week with extended family. We are unlikely to find Council fault has directly caused significant injustice. We cannot investigate events considered and decisions made within Court proceedings.

Summary: Ms X complained about the standard of care she received from providers commissioned by the Council, the way the Council carried out a care assessment of her needs and how it charged her for care. We found the Council at fault for the way it carried out a care assessment and for delays carrying out a new assessment. To remedy the injustice caused the Council agreed to apologise to Ms X and make a payment to her for the distress caused.

Summary: We will not investigate this complaint about Ms X’s eligibility to remain on the Council’s housing register. This is because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

Summary: We will not investigate Mr X’s complaint about the Council’s decision that his children should be made subject to child protection plans. This is because it is unlikely we would find fault and we are unable to achieve the outcome he seeks.

Summary: We will not investigate this complaint about the way the Council proposes to gather evidence in Mr X’s complaint about suffering noise nuisance. There is insufficient evidence of fault to justify investigating.

Summary: We will not investigate Mr X’s complaint about the Council failing to mail him council tax bills, and the Council incorrectly telling him there was a liability order against him. There is not enough evidence of significant unremedied personal injustice to warrant us investigating.

Summary: We will not investigate this complaint about a Penalty Charge Notice for a bus lane contravention. This is because there is not enough evidence of fault to justify our involvement and further investigation would not lead to a different outcome.

Summary: We cannot investigate Mr X’s complaint about a Council moving his child. This is because the law does not allow us to investigate matters that were subject to court proceedings.

We will not investigate this complaint about the Council’s failure to respond to Mr X’s representations against a penalty charge notice. This is because the Council’s actions did not cause Mr X significant injustice which would warrant an investigation.

Summary: We will not investigate Miss X’s complaint about a social worker. There are other bodies better placed to consider the accuracy or information and the officer’s conduct. We are unlikely to achieve more than a manager’s consideration of her wish for the appointed officer to be changed.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her application for a school place. It is unlikely an investigation by the Ombudsman would lead to a different outcome.

Summary: We cannot investigate this complaint about the Council’s enforcement of a bus gate penalty charge notice as Mr X used his right to ask the court to consider his case and so this matter is no longer therefore within our remit.

Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.

Summary: We will not investigate Mr X’s complaint about the Council’s response to his subject access request. This is because it is a complaint about data matters which are best considered and decided by the Information Commissioner rather than this office.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to deregister his food business. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing investigation into potential offences has concluded. We will not investigate Mr X’s complaint about the Council’s response to his subject access requests because this is a data matter best considered and decided by the Information Commissioner’s Office.

Summary: We will not investigate Mr X’s complaint about a social worker’s conduct and the Council’s delay in handling his complaint. This is